Metabolic RenewalReviews of metabolicrenewal.com

First, there is no final "cart" to consider what you're signing up for. As each upsell or info screen appears, if you click on it, they are charging your payment method for every click. I was so frustrated by this before I even came to the last screen that I sent them an email to cancel my order, but they sent me the products anyway and I sent them back using a label they emailed to me with an "RMA number" QR Code on it. When I called back a third time to check on the status of my $201 refund (you won't be refunded your initial sign up for MR at the first screen you are given), they told me the warehouse must scan everything in and then my refund will be made within 14 days. On day 15, I called again and was told that my refund will be made while I am on the phone with them, the lady sent me an email confirming the amount of my refund and that it should be immediately available on my card. After waiting on the phone for 10 minutes, my refund wasn't showing up on my Visa. Then she stated my bank could take up to 7-10 business days to show my credit. I told her that never happens with any Amazon or other subscription or product refunds. After another 7 days, and checking with my card carrier who said there is no refund, I called AGAIN and spoke to "Toni" who said she was emailing me the transaction number to give my card company so that they could check why the refund wasn't showing up, but I NEVER received an email with that info. At this point, I am going to call again and ask to speak to a person with a first and last name and record the conversation. My instincts were correct at the time of ordering that this is not reputable, which was a shame because the video seemed compelling and I was excited to try it. However, this company has terrible ethics (as you can read from all of the similar experiences to mine). As I am a Litigation Paralegal, I will file a small claims litigation matter if necessary on the principle that people should be treated better than this. Natural Sherpa A/K/A Metabolic Renewal is a money grab, pure and simple. Save your money and don't sign up!

SCAM - DO NOT ADD ANY PRODUCTS IN YOUR BASKET IT WILL CHANGE YOU I was curious to see what the fuss about the company is, and to move forward you need to add subscription to your basket. Once you have done that you can't remove things and even if you leave the page after a few hours your account will be charged. You can't cancel the order, I have emailed and called and they still have sent the products. You will have to pay to send the producs back, and they will only refund you the products not the charges for their shipping or cover the cost for the return. Fun part starts when you want to check the status of your refund. After several emails, sent to all emails I found and weeks of no anwser, I started calling, the number on the contact list never rings. So if unfortunately you have done the mistake of going on their website before reading rewies and you actually want to get a response please +15612216989. You will not get the full amount you have spent.

As previous lady mentions, it’s a complete scam and don’t sign up. I’ve sent at least 5 emails to get subscription stopped as despite signing up for a month it’s automatically taking money month by month! They’re about to take the 3rd payment on the 12th and now having to resort to going to bank to stop the payment. I shall be reporting them as this is unacceptable.

Complete scam! They put you in autopay and won’t stop even if you email their support multiple times. They don’t answer their phone. I get charged every month and finally had to just try and stop the payments through my bank. The program sucks as well. Not helpful at all. Very disappointed!!!

I bought the book, but it wasn't sent straight away until I speak with a specialist. They told me that for the program to be effective I have to purchase XYZ products. Upon streaming the book and the meal plans, I could have tried to do it first without buying all the products that they recommended. I immediately cancelled the products within an hour, left a voicemail, and email regarding cancellation of order. I've emailed and called them multiple of times but it seems like they don't want to return my voicemails, emails and they keep telling me every 5 days that the number I gave them isn't ringing. Anyways 8 days later the products arrived, I've been calling and emailing them and until now they are not interested in resolving anything. They didn't even go through the supplement in details with or gave me product details to review before submitting the purchase. These people are a joke! Once they get your money, they do their best to scam and delay any rectification. The don't have the decency to respond properly in the email. Please don't make the same mistake I did in trusting this company, they don't value customer service at all. They won't care about you.

I decided to try it because it was only $39.99, then at every turn they were playing a “but wait there’s more” game where for $80 I could get this other thing that I needed in order to “get the most out of my program” and then another thing for $60 that I needed to “get the most out of my program”. At that point I exited out. Apparently that gave the green flag for all of it though, so they sent me a heavy ass box that’s going to be $30-$50 to return, in order to get a refund, which will not cover return shipping, for crap I didn’t actually order. PS They also signed me up for some kind of reoccurring payments. Steer clear friends.

Absolutely AWFUL. I just paid for the program and realized it was rubbish so asked for a refund. The customer service rep was SO condescending and kept trying to offer me more things to stay. I politely asked her to stop patronising me and just refund my money but she just wouldn’t stop. I am disgusted with how badly the reps are trained and how they just would take no for an answer. Awful. Avoid at all costs

If I could award 0 stars I would. I wish I'd read these reviews before buying a hormonal balance plan from them, unfortunately I got scammed out of a few sterling pounds as contacting them to obtain a refund as per their money back guarantee is absolutely pointless. As we say in my country, I hope they spend my money on medicines. *EDIT* They replied and asked for my contact info 10 days ago, which was promptly provided and they are yet to get in touch, so please don't think they will actually refund you, it's all for show!