Merrill EdgeReviews of merrilledge.com

I tried to cash in stock and they locked my account. It has been a month and I call them everyday and no one will talk to me. All they say is it is under review, I have done everything they have asked and nothing. They have left me no choice, we have contacted our attorney to handle this matter. It is unbelievable how they are treating me. This is not first time this has happened but will definitely be the last time.

Merrill has made huge errors in my IRA distributions for two consecutive months. Despite acknowledging the error, they have not only failed to correct it but continue to make it. The service team just says they're "looking into it." It's a uniquely incompetent financial institution that is unable to handle such a simple transaction. I'll be moving all investment, banking, and credit accounts to a more trustworthy brokerage.

I regret that I opened an account with you, till date I did't receive the tax form 1099, I went to the branch and called tax dept. And they din't know even when they will issue the tax form and when it will be sent. Astonished that BOFA owned this company.

I would give Merrill Edge negative stars if possible. My wife and I have had a brokerage account for over a decade. At the end of January 2025 they liquidated ALL of our stocks without notice. A “hold” was placed on the account and when we both callled to find out the problem, and after speaking to MANY people - they cited the Patriot Act (no specific section) their member agreement (no specific section) and even one guy stated they make mistakes. Under NO circumstances should anyone use this company and if you are please get your money out!!!!

Merrill Edge's customer service experience has been extremely disappointing! Their lack of follow-up and inefficiency in handling even the simplest tasks required three separate phone calls to "possibly" resolve the issue. As a result of this unacceptable service, I have made the decision to liquidate all my accounts and take my business elsewhere. Save yourself the trouble and find a new brokerage / bank.

We had an IRA account with Merrill for almost 20 years. We recently opened a second brokerage account at Merrill. They held our domestic funds transfer for a week. We had access to our funds for two days, then they locked the account. After a month of phone calls and face-to-face contact, they finally unlocked our account. This was hours after we mentioned we were contacting a lawyer. All of this occurred between 11/13/24 to 12/18/24. We could do no trading, so lost money. Also, we had taken a disbursement (to help us during the loss of our home and belongings during Helene). We were unable to replace that money within the 60-day window of opportunity. This affects our taxes and medical insurance premium. Obviously, we immediately moved our accounts to another brokerage firm. We highly caution anyone who is considering using Merrill Edge brokerage services.

One hour on hold waiting for a representative. Finally gave up.

This place requires you to put 100k in order to open up a HYSA. If you try and withdraw ANY money your account gets frozen. Mine got got frozen for THREE months. Had to call numerous times. Showed several forms identification and even met with the VP to get my account sorted out. Even after all of that every time I try to wire money out to the SAME account with my name on it which should take hours at the most takes days and anyone knows who plays the stock market that by the time you get your money that opportunity is gone. Also they charge $30 for a same day which is fine but it NEVER happens same day. The fastest it's happened is 3 days and 5 phone calls. These people hold your money hostage.