Merrill EdgeReviews of merrilledge.com

I have never written a bad review, or any review before. However.....I would never recommend investing with Merrile Edge. My father had a small account there and they are holding my money hostage. They keep having me fill out the same notarized papers. Every time I do... they ask me to change something... get it re notarized, change again, re notarized. 3 times!!! And it takes 2 weeks between each notary for them to bother and look at to and recommend changes. The people who work there are NOT helpful. Other employees give you completely wrong information and add a month to your struggle to get your money. That would be Chance Cartenas who promised me there would be absolutely NO more changes on the affidavit. That was not true. Christian Winston handled the next call with me and NOT VERY WELL. EVERY time you call here you talk to a different person. Let me be clear... these are NOT mistakes I'm making. They tell me what to do. I do it, then they require more! For the love of God please put beneficiaries on your policies!

I've been trying to withdraw out of a custodial account for almost 3 months now and every week I've been getting a rejection for some document missing. Incompetent reps have offered me options that are based on wrong information and lack of proper knowledge, delaying and complicating this entire process. There is no communication at this firm, very poor training for customer service reps and the money is just sitting there on their side earning interest for them and not me. I think the delay is intentional to help them earn interest. Last I heard is they won't accept my credit card statement as proof of payment that would substantiate the withdrawal because it only shows the charge. I think they're off their rocker. Who they think is paying off that credit card? and it shows the bank's name on it. Investing with them is not worth the stress. I'm done with ME and moving over to Fidelity.

Visited a local Merrill Edge office inside a B of A branch. Very simple instructions to wire funds out to a outside bank yet the wire did not go out the next day. No response after the rep told me that if something goes wrong, he will contact me immediately. I did not have a good feeling leaving the Merrill Edge office that day and not surprise at all about the mishap. My advice is to open an account at Charles Schwab or Fidelity. Second major mistake by Merrill Edge.

I have been with Merrill Edge for quite a few years and recently left my job and started daytrading for the last year and a half. They have the worst service by far and I honestly think they’re software or they themselves are skimming from my account on each trade as I trade multiple times a day and profits don’t show on my Proft/Loss are almost always incorrect and not in my favor of course!! Do not use Merrill Edge for a trading platform. It will drive you nuts, Customer Service is not great either. I have moved all my assets to Schwab that has thinkorswim platform that is very advanced as a trading platform, highly recommend!!! Ultimately, I have hired an attorney to try and recover money that was lost/missing??

My experience with Merrill Edge has been incredibly frustrating. Despite following their specific instructions and submitting notarized documents there times, they rejected my paperwork every time. I called the customer support to why the reason no response i still sent emails no response still. The new strategy is hitting different. Multiple payouts coming in from different platforms and #Qurentseven.. I'm playing the games smarter now.

worst customer service ever , poor training and un patient ,hope I don't need call them again

Terrible. Life services dept sucks. They never call you and are rude as hell

Merril edge is in the charade business I have been fighting with them for over a month filling out paperwork after paperwork I am the POA on an IRA which funds are used for care of a relative in a nursing home well they saw fit beginning the year just to stop the reoccurring distribution I tried and tried to get them to restart and it was always some excuse I liquidated the account and now all you get is more more excuses it's in the queue it's in the queue I've contacted the security exchange commission now it's on to the Florida financial regulations commission they're holding money that I liquidated so I can put it in Fidelity and not have a problem they have no authority or right to do what they're doing they are scam artists I would not recommend anyone investing a dime in anything involved with Merrill they are under numerous lawsuits and they are not professional and they will flag you and you will never see your money I for one and mentally physically frustrated and tired there has to be something to make them get off their butts and put the funds in the account they don't own them and have no authority to hold them I have been filling out paperwork for a month these people need to be put in jail