Merrill EdgeReviews of merrilledge.com

When I first started using Merrill Edge (ME) it was ok and I liked the self directed investing. I was also able to speak to someone. Over the last month, I have tried to change my contact details by contacting ME directly but no one answers. I then tried to contact Bank of America and the systems apparently don't speak to each other. Support when systems don't work, should be accessible and 30+ minute wait times are not providing any level of service a company of this size should be proud of. Support your people and given them the resources to help your customers.

Do not set up a Small Business Retirement Plan with Merrill Edge. Worst experience I have ever had! They will sell you on the savings of the program and it will cost you way more than ever disclosed. The customer service is poor and that's if you can get someone to answer the phone.

Terrible!!! Do not give them your money they will hold your phones for weeks and LIE about it ..I had my merril debit card locked n online access restricted out of nowhere. Merrill decided to end relationship but has held my money hostage for weeks!!! The representatives lie and aren’t any help at all..DO NOT do business with this company…even Robinhood is better !!

Their customer service is horrible. Many women agents I talked on 7/23/2021 were incompetent and not keepting promise. Takara was impatient and arrogant and rude and untruthful . Their website is user unfriendley and full of glitches and agents act like that they don't care .

Merrill Edge customer support is horrible IF you are a self directed investor...!!! MarketPro has no trouble shooting support and every service advisor that you speak with is progressively more confused. The attitude of most of the advisors is that they have much better things to do with their time than to assist you.

I have been with Merrill Edge for 6 years. My first incident happened when they transferred my Valic retirement to Bank of America Merrill Edge. They lost it. Yes, that is correct. They actually lost it. I spent many many months and lost hours dealing with them. Almost a year later-------it showed up. I should have walked away then. But I clearly like punishment so I set up custodial accounts for my children. When I tried to set up an external checking account for my daughter to put money into her Merrill Edge brokerage account. They lost that paperwork too. Over and over. After 2 months, and again, many long hours and time wasted, I get Patsy, for the second time. Lying that she has never dealt with my account before when she is the person I talked with 2 months earlier. I have records and can't mistake her voice or poor customer service bs anywhere. I have a voicemail recording from her saying one thing and Merrill Edge telling me she left a completely different message. My daughter is still unable to put money into her brokerage account. Patsy said to just give her a few more days......I'm still waiting. My TD Ameritrade account is wonderful. We are all switching.

Transferring your account from merrilledge is a painful process. They doesn't transfer my residual money, they keep on saying it will take 2 weeks, 5-7 days, every Thursday to transfer my residual money, they are giving lot of hard time and very unprofessional talks over the phone by representative. Their attitude is very rash and uncaring.

I just found out that Merrill is changing their policy on sub $5 stocks. Starting August 2018 you can no longer buy them and in Sept you will no longer be able to sell them. I inquired as to why, the main reason is to protect us uninformed customers. I guess we are to stupid to make our own investment decisions. As a long term Merrill customer I was never asked or consulted as to how this is going to affect my long range plans. As a Bank of America stock holder I am doubly outraged as I know we will lose clients. I no longer feel like a valued customer.