Merrill EdgeReviews of merrilledge.com

There is no customer service to speak to. I have funds I have not been able to access due to an emergency. Go ahead and just try and call and I guarantee they will not answer in person.

I am attempting to close out an account of a deceased relative. I was able to reach a human a month and a half ago and received some advice by phone and email. Having waited the required 40 days after the death, I attempted to email the rep three times with no response. I've spent 3.5 hours (not a typo) on hold today with no human to talk to me. I even had the seven digit extension of the rep - to no avail. With this experience behind me - I would never deal with this outfit for personal investment . I know they promote electronic communication but I don't have the access to the deceased account holder. Ridiculous - not user friendly eternal hold (I'm still listening to the irritating and repetitive "music" and verbal message telling me "all representatives are busy, a service representative will be with you as soon as possible"!

I had a very poor experience. Rarely does anyone answere the phone. It says its 24 hours but try calling. Nobody answeres. You are just left on hold forever. I called many times. It's an ongoing issue. The financial specialists are incompetent. They never resolved my issues. When I was told they will look into an issue and call me back they never did. STAY AWAY from this company. You are on your own with no support! They have no branches either. You are better of with Fidelity or Schwab with the self directed account. Merrill is AWEFUL! I moved my account.

Merrill Edge tortures people on their supposed "customer service" line. I'm in my second day of being on hold, and this is following up mistakes they made, and have not corrected from months ago. Today I was disconnected after almost reaching someone who could do something (after being put on hold three times by three different people). After calling back and waiting oh hold another 1-1/2 hours I said hello when the person answered and I was immediately hung up on. I called back again and they never answered. After two hours I noticed it was after 5 in Illinois where I was calling. So they all went home and left everyone on the phones twisting in the wind. Meanwhile they are sitting on a $10,000 mistake--money that is not theirs.

Worst trading platform, especially for option traders. No service over the phone. Most of their people don't know the functions. Many times I have lost the trade and they don't bother about it.

I closed my Merrill Edge 401K account because I reside in / am a citizen of Australia. I asked Merrill to wire the funds to my Australian bank because no Australian financial institution will accept checks denominated in US$. Merrill closes my account and sent me a check in US$, which not a single local Australian bank with cash or deposit. I have tried to resolve this by spending 10+ frustrating and expensive hours on the phone from Australia trying to get Merrill customer service to solve the issue, with noone taking responsibility for helping me. Is there anyone out there in Merrill world who can help me escalate and solve this? I desperately need my money here in Australia … and it cannot be in the form of a check in US$!

Customer service does not exist. I have been on hold for 2 hours today, called yesterday had to hang up after 1 hour, previous call was on hold for 45 minutes only to be put on hold to contact the correct "specialist". This is not how you treat your customers. Think twice about opening an account with them, other providers answer their calls.

Well, after 3 weeks, almost a month, to transfer an IRA into a State Retirement Account, I called dozens of times, I spend about 8-10 hours a week calling Merrill Edge. They never email me, and pretty much say that they are working on it, give them another week each time. So, I started this process on 03/06, and even today, on 03/25, “We just got the file and need a week to process”, I even heard once “What’s the hurry?”. A dozen times, I have heard these things about my future. Today on 03/25, someone actually emailed me and said they would try to help me for the first time. I have no idea how to get my money from Merrill Edge and had to cancel my retirement plans for over a month now. Caused a lot of severe hardship to my life by delaying months to retire due to an IRA simple transfer. I never in my wildest dreams imagined some billion-dollar company struggling with moving some IRA money across. It's nice that I had an IRA with them, but somehow they cannot seem to give me my money, it's turning into a part-time job, and I call them to beg them that they transfer my money from their IRA into another one, and they seem to have no timeline or concern. No idea what to do next, but getting my money out of my IRA into another one has cost me a fortune in my time and effort and destroyed some of my plans. It caused a lot of hard ship in my life to not get my funds moved in a month, and still begging every other day.