Merrill EdgeReviews of merrilledge.com

All I have to say is ready the 1 star reviews and that says everything. Oh by the way they are on the ESG train. Be wary!

I wish I could give 0 star. I have been on hold for 1 hour. After 1/2 hour one rep picked up, took my information and put me on hold again. They will call you non-stop when they want to sell you but when you need to talk there is no one available to answer. Do not use this brokerage.

Since July 2022, and it is now December 2022 we have tried to have the Custodial ownership for an annuity changed from Merrill Lynch Edge back to myself. To this day December 6, 2022 it still hasn't happened. So many days waiting on the phone and time after time instructions have been given and we have done whatever was required of us but nothing is changed. We then have to call again and the annuity agent on the other end gives us more instructions. Subsequently, Brighthouse Financial and Merrill Lynch Edge point the finger at each other for the lack of completing this change. If i were asked to recommend either of these companies I would give them the lowest recommendation possible. These companies just want your money and do nothing to earn it.

Merrill Edge intitiated a margin balance without double checking with me first. They have lost my trust and my business forever.

Been trying for 3 days to talk to someone about my brokerage account. NO ANSWER or BUSY SIGNAL! Same way with some local branches. Cannot contact online because my cell number has changed and that is the only option provided to verify login. They should be investigated by the SEC. Criminal!

Paid reviews aside, this is by far the worst brokerage product I've dealt with in 20 years of trading. No one to reach out, seriously can't even send an email - Check Insanely slow account activation time up to 5 business days - Check No one is in charge and can't tell you where your money is - Check There is a reason why Merrill went out of business and had to be bought out. If you don't value your trading postions and capital then Merrill is a fine choice!

Merrill edge has the worst online service. I called 5 times and waited for almost 40 min each time and ended the call automatically from their end.

Horrible customer service! I have a 401K with ML only because that is the choice of my employer. But my experience with ML as POA for an incapacitated relative has been unspeakably bad. Can't get anyone on the phone for hours, and the advisors have stonewalled and lied through months of dealing with them. When I retire or leave the employer who uses ML, I will take my money and go elsewhere.