MerlincasinoReviews of merlincasino.com

I had a very negative experience with MerlinCasino. I deposited money, claimed their Friday/Saturday bonus and played normally, not exceeding max bet per terms and conditions. After completing the wagering and winning, I requested a withdrawal of 750eur. Instead of processing the withdrawal, MerlinCasino cancelled my winnings and only returned my deposit. Their justification was that I allegedly violated bonus terms (Section 11.1) because I did not deposit and wager at least €50 during the week without a bonus. This requirement was not clearly presented as a mandatory condition for claiming weekend bonuses. I simply used the bonus that was offered and played according to the standard rules. In their email they even described my activity as “irregular gameplay”, which is a very vague and subjective explanation rather than a clear rule violation. It seems that the casino allows players to deposit and play, but when a player wins they search for technical interpretations of bonus terms to avoid paying out winnings. I strongly advise other players to be extremely careful with bonuses on this site. ~~~~~~~Update~~~~~~~~~~~ After raising disputes regarding withheld winnings, my accounts across this casino network were suddenly closed. The status is now shown as “self-excluded”, despite the fact that I never requested self-exclusion. At the same time, in direct communication, the casino has accused me of “fraudulent behaviour” and “chargebacks”, but has refused to provide any solid ground explanation or evidence. Stay away from this casino and their sister sites.

70 € gewonnen, Auszahlung verweigert, 20 € zurückgesetzt. Scam, die werden ALLES tun um nicht zahlen zu müssen

Inscrite depuis 3 semaines et aucun gain...pourtant grosse joueuse ,j'ai demandé à avoir un bonus pour retenter.par 2 fois , on m'a répondu que je n'y avais pas droit...bizarrement j'ai demandé à fermer mon compte derrière tout çà, on a pas du tout chercher à me retenir...franchement à éviter ils prennent bien notre argent mais ne distribue pas!et n'offre rien!

I’m leaving this review to share my experience so other players can decide for themselves. I deposited €50 and received a €50 no-wagering welcome bonus with a stated maximum withdrawal of 5× the deposit (€250). While the bonus was active, I played the slot Hit Coins 2 Hold and Spin, which was fully accessible and playable. Other games on the site are clearly blocked during bonuses with a “game deactivated while bonus is active” message, but this game was not blocked and showed no warning. I won and requested a withdrawal of €250 (the exact bonus limit). The casino then refused the withdrawal, cancelled the bonus and winnings, and refunded only my €50 deposit, stating that the game was considered a restricted “jackpot game”. The issue for me is that: The game was playable with the bonus active It is not explicitly listed in the restricted games list The bonus terms state that restricted games are automatically blocked The restriction was applied only after a withdrawal was requested I contacted support and asked for clarification and escalation, but after an initial reply, communication stopped. KYC had already been completed previously and I had withdrawn successfully before, so this experience was disappointing. I would advise other players to be very cautious when using bonuses here and not assume that a playable game will necessarily be accepted later.

Good casino. Fast withdraw money.

If you actually manage to win money on this casino, be prepared for problems. In my experience, as soon as I tried to withdraw my winnings, they suddenly referred to obscure and unreasonable rules to justify canceling the withdrawal. These rules were never clearly communicated beforehand and feel like they are only used when a player wins. On top of that, customer support is extremely poor. Emails are ignored or left unanswered for days, if not completely. The live chat on their website was not only unhelpful but also unprofessional and rude, which is unacceptable for any legitimate gambling platform. Overall, this casino gives the impression that it is happy to accept deposits, but once it comes time to pay out winnings, they do everything possible to avoid it. Based on my experience, I would strongly advise others to be very cautious or avoid this casino altogether.

Attention énorme arnaque ! Les machines tournent complètement à vides. Quand vous avez la chance de tomber sur une machine chaude. Vous êtes systématiquement déconnecté en pleine partie. Résultat vous revenez sur la machine quelques minutes après, plus rien.... 3000 euros de déposés pour 0 euros de retirer ! Que font les services concernés ? Certains vous diront qu'il s'agit de chance. Mais non étant un gros joueur de casino en ligne je peux vous assurer qu'il y a un sérieux probleme avec ce casino.

Very poor customer service..you will wait days for their answer.. I recommend that don't play at this site..