Mercury FiberReviews of mercuryfiber.com

Response from Mercury FiberJun 18, 2026

Thank you for your feedback, Linda. We're glad to hear that you're happy with the connection itself, but we're very sorry to hear about your installation experience. We understand how frustrating it is to have fiber left on your lawn and to feel that your property was not treated with the care and respect it deserves. What you've described does not meet the standards we expect from our installation teams. Our Install & Repair Supervisor has been made aware of your concerns and will be in contact to discuss the situation and help ensure it is addressed. We appreciate you bringing this to our attention and giving us the opportunity to improve your experience. Thank you for your patience as we work toward a resolution. — Mercury Fiber Team

Response from Mercury FiberJun 15, 2026

Thank you for your feedback, Mark. We sincerely apologize for the delay in burying your service line and understand your frustration, especially after having to contact us multiple times for an update. This is not the level of service we strive to provide. Our team has reviewed the situation and taken steps to address it. We have scheduled your line burial appointment for tomorrow between 1:00 PM and 5:00 PM and will continue to monitor the work to help ensure it is completed as planned. We appreciate you recognizing the quality of the service itself, and we regret that the installation follow-up has not met expectations. Thank you for bringing this matter to our attention and giving us the opportunity to make it right. — Mercury Fiber Team

Response from Mercury FiberJun 9, 2026

Thank you for sharing your feedback, Richard. We're sorry to hear about the service issues you've described and understand how frustrating internet interruptions and performance concerns can be, especially when they impact activities like online gaming. We’re unable to locate an account matching the information provided in your review. We would appreciate the opportunity to investigate your concerns further and determine what may be contributing to the issues you've experienced. Please contact our support team directly with your account information, service address, or the name associated with the account so we can review the matter and work toward a resolution. Our team is available Monday through Sunday from 7:00 AM to 6:00 PM CST at 1-800-354-4915 or by email at [email protected]. We take customer concerns seriously and are committed to providing a reliable service experience for the communities we serve. — Mercury Fiber Team

Response from Mercury FiberMay 18, 2026

Thank you for bringing this to our attention, Saul. We’re very sorry to hear about the damage to your sprinkler system and the inconvenience this has caused. This is not the experience we want for anyone in our service areas, and we understand how frustrating property damage and delayed follow-up can be. Our team has reviewed your concern, connected with you directly, and escalated the matter to our Field Operations team for further review and resolution. We have also received the photos of the damage and shared them with the appropriate supervisor to ensure this is addressed as quickly as possible. We take concerns like this seriously and appreciate the opportunity to work toward a resolution. Thank you for your patience as we continue to follow up. — Mercury Fiber Team