Vera B.
received good service
After calling for help several days in a row, with loss of internet. Logan was sent out he replaced the router. So far everything is working well.

From the Great Lakes shoreline to the heart of the Midwest, Mercury Fiber is connecting communities with ultra-fast, dependable fiber-optic internet that is built for today and ready for tomorrow. We believe reliable broadband is not just a luxury, it is a lifeline for work, education, healthcare, entertainment, and staying close to the people and things that matter most.Our mission is to bring big-city speeds to small-town America, bridging the digital divide and opening new opportunities for the families, students, and businesses we serve. Whether you are a remote worker, a gamer, a streaming enthusiast, or a business owner relying on cloud-based tools, Mercury Fiber delivers the speed, stability, and customer care you deserve.Where We ServeWe proudly offer service across Indiana, Kansas, Michigan, Ohio, and Missouri, focusing on small towns, rural neighborhoods, and growing suburban areas. From the welcoming main streets of communities like Knox, IN, to the lakeside charm of Marshall County, to neighborhoods surrounding our hometown of Topeka, KS, and across hardworking communities in Missouri and Ohio’s farm country, we are delivering next-generation fiber where it is needed most. Check if we’re in your area Why Choose Mercury Fiber No Data Caps - Stream, game, and work without limits, even with multiple devices online at once. Symmetrical Upload & Download Speeds - Perfect for video conferencing, large file transfers, and competitive gaming. Whole-Home Wi-Fi with Wi-Fi 6 - Strong, consistent coverage and advanced network security for every connected device. Local Customer Support - Friendly, knowledgeable team members based in the communities we serve. Free Standard Installation - Get connected quickly and professionally with no hidden setup fees. View our plans & pricing Building Stronger CommunitiesEvery Mercury Fiber installation is a step toward a stronger, more connected community. Our high-speed internet service helps: Students access online learning reso
Mercury Fiber (mercuryfiber.com) has 184 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Vera B.
After calling for help several days in a row, with loss of internet. Logan was sent out he replaced the router. So far everything is working well.
Peggy H.
Works consistently and good customer service.
Charles E.
Very little down time and great tech support
Bill And Robin Laird And G.
All in all the service is not bad. I still have trouble with it dropping the signal now and then.
Brenda M.
I was promised a visa gift card for signing up and did not receive it. I called and spoke to a representative that gave me another phone number to call that was a recording!!!! YOU CAN'T SPEAK TO ANYONE
Jason
Things have gone wrong well over a dozen times, probably 2 dozen. Have spent well over 15 hours on the phone with unhelpful agents, one of them extremely unprofessional, to the point I filed a complaint. The agent I filed the complaint with told me a supervisor would call me. I never received a phone call. So, I reached out again and spoke directly with a supervisor who told me the complaint somehow got closed minutes after the agent logged it. The supervisor offered, after I requested it, some meager amount (maybe $25-35) to compensate for the numerous times my internet has been down and the months where it was so slow I couldn’t load a webpage on my phone or stream anything (this was over an approximately 6-8 month period when I first began with Mercury). After the complaint, my service came back and then went out again just a few days later. The last agent I spoke with apparently is one of the few who give a darn about serving the customers who pay for your jobs, and thank goodness. He sent a technician out and my internet has worked steadily since (roughly 2-3 months). To summarize, my experience has been horrible and I got so stressed out over calling over and over with no real solutions, I gave up for a period of roughly 6 months. I would recommend potential customers avoid you if there is any other internet provider in their area. You guys really need to get your sh*t together.
Gene B.
Good service when there’s a issue
Felicia Peterson And Tyler W.
We lived out in the country and were able to have great service when most companies wouldn’t service our area to begin with. Anytime we had difficulty with our service , customer support was easy to get ahold of and were able to help us quickly.