Mercury CardReviews of mercurycards.com

As a frequent traveler, Best Western has consistently been my go-to motel chain. However, a recent and baffling experience with their credit card transition has given me serious pause. Following Best Western's switch from First National Bank of Omaha to Mercury Card Services, I was shocked to discover a $98.93 interest charge on my transferred balance. This was particularly upsetting because I have always paid my credit card statement in full each month, but this charge was inexplicably being treated as a cash advance. Despite contacting Mercury Card Services multiple times and speaking with three different supervisors, I was unable to get this erroneous charge resolved. To my further frustration, each representative acknowledged on their system that my account has a history of being paid in full with no prior finance charges. It makes absolutely no sense that this would be treated as a cash advance. My experience with First National Bank of Omaha, the previous card provider, was flawless for many years. This stark contrast prompted me to contact Best Western's customer service directly. While they were polite and empathetic, they stated they were unable to assist and advised me to contact Mercury again. While I still appreciate Best Western motels, this entire ordeal has forced me to seriously reconsider the value of their credit card and the points I accumulate. The fact that a loyal customer who consistently pays their balance in full is treated this way is deeply concerning and makes me question whether the benefits outweigh the risk of such frustrating and illogical issues. Other consumers should be aware of potential problems arising from this credit card transition.

Horrible first impression of the card! Gave me a limit of $3500 but only allow me to use certain amount before locking my card and giving me the run around on why it's locked and lying about when it will be unlocked. The support people when you call will straight up lie to you and literally give you a run around. Would avoid this company at all costs not worth the hassle I'm going to pay it off and close it immediately.

This is the worst credit card. The interest rate is ridiculous. Unfortunately I used it when I was in a jam and all i do now is make payments and the balance never goes down. I even pay more than the minimum due. After they charge interest for that month which is after you make a payment it's like you haven't paid anything. I DO NOT RECOMMEND this credit card. You will be paying forever on it

This was my third card after rebuilding my credit. Just because I wasn’t using it they cancelled me, of course that hurts my score.For a card that isn’t that great {to build credit) they are In a hurry to hurt my near perfect score. Buyer beware, there must be better options.

Terrible experience with the Dispute department. Miscommunication led to a denied claim, and a second dispute involved an unauthorized charge after a threatening email. The merchant falsely claimed four hours of service, provided only a six-second edited video, admitted to a discount, yet the bank still ruled in their favor. Their zero fraud liability is misleading, and your money is not safe. Additionally, they use snail mail for everything - balance transfers, refunds, and all documents. I’m paying my balance and closing my card. It’s not worth the risk.

Id give them ZERO STARS if possible. (Anyone willing to start a class action lawsuit take down my email at the bottom of this review and let's talk!) This company straight up scams you, steals your money and LIES TO YOU. When I call, they just give me the run around, tell me lies and mix up everything until I end up giving up bc I'm confused and nothing makes sense with them.. NOT THIS TIME! I CAUGHT THEM! They are being investigated as I write this!!! Their info is inaccurate, so the info they give you is not accurate and the info they report to credit bureaus is inaccurate. They have damaged my credit so badly. I know I haven't went into detail about my experience with them in detail but I don't really need to I just want to warn others! The people running Mercury are incompetent. Let's start a class action lawsuit?!?! Email me if you're in on a lawsuit! destiny_bohling @ yahoo.com LETS STOP THESE SCAMMERS Unfortunately I've been with mercury since 2021. Fortunately I haven't been with them as long as others.. and I won't be doing business with them much longer!

The left hand does not know what the right hand is doing. I made attempt to purchase a item on Amazon, they declined. Then I called and inquired why . They said it was the amount . The amount was a third of my approve credit limit. Then I wanted to pay my balance of 14.92 then they wanted to review my account. AND they asked me why Amazon declined. I told her you folks declined it. Then after my acct review she transfers me to another rep, Which then I was finally able to pay off my balance of 14.92.Too much of a hassel and time wasted to do business with, oh I did make the purchase with Amazon on another card. I have near a 800 credit score and have many options that I can utilize with out these accusatory and ineptitude. Nobody seems to know what there doing

At first, I really liked the Mercury card company, but I recently got into a car accident and almost killed me and I’ve been out of work for eight months trying to get my life back together and working through physical therapy. It has been really rough very hard very stressful. There was a couple of times I thought about just Forgetting it all but I’m finally getting slowly back on my feet and I paid these people $700 lump sum and there was $300 left to pay on the account so do the math and instead of being happy and thankful about that. They decided to tell me about myself and tell me how I should’ve been paying my account on time and maybe I would be able to use it because they decided to just simply cut me off put me on a payment plan which means I can’t use my card now and even though I brought it down to $300 there’s still being rude to me And just telling me that this is what happens when you don’t pay your bill despite the fact that I told her that I was in an accident, so I’m gonna take this to my lawyer add this to it so that when it comes to suing, maybe somebody will give a damn about me and not just their damn pocket I would not use this company unless you are secured in a job and plan on not dying getting in an accident or any of your family members. They don’t care they just care about getting their money and their rude Or at least the last two ladies I talked to were! I wish I can shut this card off completely and shove their money down their throat. I have been a faithful paying customer for years and this is how they treat people when their having major issues in their life or hello other bills besides them I have to catch up on toowhich they don’t even consider, they don’t care if you got an electric or rent or food or another child to take care of! According to them there’s just no excuses when it comes to paying you’re debt with Mercury she basically said! Take my advice stay away there’s better companies out there who actually care and listen and don’t threaten you or tell you about yourself!! 😤