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The industry is odd
The industry is odd - best to read up on how it works to set expectations on how much it costs and where the money goes. I was very happy with Spencer Thomas and how he handled getting my car shipped. He was prompt, communicative, and he found a suitable transporter for the next day, and all seemed to go relatively smooth. Only negative has to do with how they jog for business, and this is not just them, it's an industry thing - which is spam out emails with lower rates than you should expect to pay, then it's a bait and switch with what the price actually is. My eventual price was slightly higher than the initial bid - which i was told was a price they never could have achieved. But the end price was still better than many of the quotes i was getting elsewhere. Suggestion to all - look up businesses that have positive reviews on BBB or yelp or whatever your favorite review platform is. Make sure you feel comfortable and trust them (to some extent). I'm still giving Mercury a positive review, and would likely inquire with them again if i had to ship another car.
Response from Mercury Auto Transport | Car Shipping ExpertsFeb 23, 2024
Thank you for your feedback and business.Our quotes are estimated prices based on vehicles currently being shipped that are similar in size and type and travel similar routes to yours. Because we are a broker, we do not set the final pricing. We simply do the best we can to have our customers' vehicles enticing enough for a carrier to want to ship. Once a carrier locates a vehicle of ours on the national board, they can contact us with a price offer for shipping any vehicle of ours. When a carrier makes an offer on a shipment, it is our job to communicate that to you. Sometimes, the offers can be lower as well as higher but they are usually close to your original estimate. The carrier's offers include pickup/delivery eta and price. As the broker, we only pass that offer/information on to you, and you make the final decision. You do not have to accept any one particular offer. If the dates and/or rate does not fit your needs, we simply let those drivers know and keep looking for the next carrier that works better for you. We work very hard to explain this to every customer via email, website and phone.


