V. S. R.
Agent Was Good. Driver Was Impatient.
The agent at Mercury Auto Transport was great in handling details of my car shipment for the most part and made the process fairly easy. When signing documents for confirmation there was quite a bit of impatience. Kept me updated every few days in the 2 weeks it took to confirm a driver and drop off my car. The driver himself was an impatient guy, especially at delivery time. He kept changing the time of delivery on day of delivery at the last minute and expected us (family and I) to be flexible. What if we were busy and couldn't easily adjust to last minute time changes?? He said if we didn't meet him he would just leave the car and hide the key in a really weird place. So unprofessional and NOT mentioned in the contract. He was pretty rude and unwilling to be flexible. The car itself arrived safely but the interactions towards the end were stressful.
Response from Mercury Auto Transport | Car Shipping ExpertsJun 23, 2025
Thank you for taking the time to share your experience. We're glad to hear that your assigned agent at Mercury Auto Transport was helpful and made the initial process fairly smooth. However, we’re truly sorry to hear that the delivery experience caused unnecessary stress. While we do our best to keep clients informed throughout the process, unforeseen delays — such as traffic, weather, or complications at other delivery stops — can affect scheduling. That said, we understand how frustrating it is when times change at the last minute, and we appreciate your flexibility. More importantly, we want to sincerely apologize for the behavior of the driver. The comment about leaving the vehicle and hiding the key without your agreement is completely unacceptable and not part of our standard practices. We expect all of our carrier partners to maintain a high level of professionalism, and we take reports like this seriously. If you’d like, you can reach out to us directly at [email protected] with your order number. I will personally follow up with the carrier to understand what happened and why the driver was so rude during delivery. If this kind of behavior continues, we will have to re-evaluate our relationship with this carrier. Thank you again for your honest feedback — it helps us continue to improve and ensure better experiences moving forward.