Csaba
Mercury Auto Transport is a totally…
Mercury Auto Transport is a totally irresponsible company with hidden costs. When you find out, they will insult you and arrogantly want to cancel your order. They have no control over the subcontractors who do the actual work, and of course when the problem happens, they immediately come up with a $250 agent fee refund, thinking they can get away with it. Which is ridiculous and confirms their completely irresponsible behavior in the market. I am looking for more victims who we can both contact a lawyer with! I do not recommend them to anyone!
Response from Mercury Auto Transport | Car Shipping ExpertsJul 30, 2025
We’re sorry to hear you were dissatisfied with your experience, but we would like to clarify a few important points. There were no hidden fees involved in your transport. As explained via email and other communications, all quotes are estimates, not guaranteed prices. This is standard across the auto transport industry and is clearly disclosed in our process. Final pricing is determined by real-time market conditions such as supply and demand. Your agent worked to secure the most competitive rate available at the time. When a higher offer came in from a qualified, vetted carrier, your agent presented it to you, and you agreed to it. In fact, when your agent offered to cancel the order, you replied, “Just calm down, I accept $800.” You later informed your agent that you couldn’t pay the driver in cash, which required us to charge your credit card instead. That added a $40 processing fee, bringing the total to $840. Your agent even offered alternatives like Zelle or Venmo to help you avoid that charge, and you approved the $840 before we finalized the booking. There were no surprises—you knew and accepted the full, guaranteed rate prior to placing your deposit. As a broker, we work only with carriers who are properly vetted to meet FMCSA and DOT requirements, including insurance, licensing, and safety records. After the vehicle was delivered, you mentioned an issue involving a screw inside the car. However, this was never reported to the driver or to us at pickup or delivery, and there was no notation on the Bill of Lading. Shippers are responsible for securing all loose items inside the vehicle, and any concerns must be addressed at the time of delivery. That said, while we were under no obligation to issue any refund, we chose to refund our $250 agent fee as a gesture of goodwill—understanding there was a disagreement about a screw was reported after delivery, even though it was not told to the driver or your agent prior to pickup or drop-off. Our goal was simply to help you potentially resolve the matter without further frustration.