Merchant MaverickReviews of merchantmaverick.com

Response from Merchant MaverickJun 24, 2026

I'm sorry to hear about your experience, Khaled. Just to clarify, I'm certain your review is for Maverick Payments, not Merchant Maverick. We are not affiliated with Maverick Payments, and we are not a credit card processor. Your experience sounds like that of a business owner who has enlisted Maverick Payments for credit card processing services. Your title mentions "They bully you for your own funds." We do not process credit card payments, and we do not collect "funds." We are a publisher. The company you are looking for is here: https://www.trustpilot.com/review/maverickbankcard.com I've let TrustPilot know this is a mix-up, but again, I am sorry to hear your experience with Maverick Payments did not go well. I'm sure it's very frustrating. All the Best, Amad Ebrahimi - Founder Merchant Maverick

Response from Merchant MaverickDec 14, 2023

Thank you for the feedback, White Hat Charlie. You're certainly correct that Payment Cloud is now an EMS company; they were purchased last year. Although I believe that despite the acquisition, Payment Cloud still functions and operates as a separate entity with its processes/procedures, I will ensure that our editorial team keeps a watchful eye on their development. To your point about chargeback fees, early termination fees, and withholding of funds, I'm curious: do you operate in a high-risk industry? If so, do you mind telling me what industry? Higher-risk businesses tend to have less favorable terms to hedge against that risk. Even before the EMS acquisition, Payment Cloud has had different terms and pricing for high-risk accounts; which is standard practice in the industry. I'm happy to continue the discussion. Amad Ebrahimi Founder/CEO

Response from Merchant MaverickJan 20, 2023

Thank you for your message. The writers and editors at Merchant Maverick create original content over which partners have zero editorial control. Our target audience is small business owners who still might be concerned with the issues addressed in the review, namely: fees, a lack of customer support, and a lack of integrations.

Response from Merchant MaverickJan 28, 2021

Hi Scott, Thank you for taking the time to try to help the small business community with your review of us. That is exactly what we try to do too! And we hear you. Your feedback has actually sparked a conversation here at Merchant Maverick on ways we can improve the transparency of our mission, vision, and values (there is a LOT of heart in this company! You can read about us here: https://www.merchantmaverick.com/about/). We want our readers to know who we are and why we CAN be trusted! More transparency is definitely in the works. One thing that wont change is our unbiased and unpaid reviews and ratings. We actually DONT get paid for giving ratings. It’s a common misconception, but it's simply not true, and we need to make that clearer to our readers. If you want to read about our rating and scoring system, as well as how we make money, you can check out the links below. (Our rating system: https://www.merchantmaverick.com/rating-and-scoring-system/ & How we make money: https://www.merchantmaverick.com/merchant-maverick-money/) And one final note on Xero: We definitely don’t recommend Xero for every business and maybe it’s also worth mentioning that our reviews are typically focused on the US versions. So if you were looking for information particular to businesses in South Africa, we can completely understand how you might be frustrated by our US-focused review. Best wishes to you, and thank you again. We strongly believe that all feedback is good feedback! The Merchant Maverick Team

Response from Merchant MaverickJun 23, 2020

Hi Paul, Thank you for this candid feedback. I really appreciate that you took the time to write it, and I’m sorry to hear that you left our site with a negative feeling about how we operate. We try to be transparent and clear about how payments do and do not influence the content on our site as well as how we maintain editorial integrity, but your feedback is evidence that we need to do a better job of putting this information front and center. I would like to clear up a few things about how we evaluate vendors and how we choose our partners. 1. Vendor Rating and Scoring: Our editorial team evaluates vendors solely based on merit. This is not controlled by our partnerships department whatsoever. A vendor’s status as an advertiser has zero bearing on the section ratings and the overall score of a review. Honesty and fairness are foundational values for Merchant Maverick, and we are committed to being a trustworthy resource that tells it like it is. 2. Partner Vendors: Some vendors listed on our site do pay us. These vendors are invited to become partners based largely on our editorial team’s ratings. We do not partner with a company unless our editorial team endorses it first. A vendor that has a negative editorial review is not eligible to become a partner. 3. Vendor Promotion: There are places on our site, such as our sidebar, where we display promotional content for our editorially endorsed partner vendors. We only allow high-quality vendors to appear here, and we have full control over what these placements look like and which vendors we list. There are also times when a partner may appear ahead of a non-partner on a list of vendors, but only when both are deemed to be good options by our editorial team. We will never promote a vendor to you unless we honestly believe that it has a high-quality product. Unlike many similar websites, we refuse to use automatic banner ads to monetize our site because we cannot in good conscience allow low-quality products or services to be advertised on our platform. We maintain an invite-only marketing platform that is always guided by the ratings of our unbiased editorial team. These writers receive no bonuses relative to the ratings and rankings they determine and are free to rate vendors as they see fit. We take their feedback seriously when determining which brands to partner with. Based on your feedback, we are going to make sure this information is more readily accessible to our readers. I know we can do better here and I truly hope you’ll give us another chance. Thank you again, Amad Ebrahimi - Founder/CEO

Response from Merchant MaverickOct 28, 2019

Thank you for the feedback and my apologies for the delay in response. It's never easy to hear about a negative experience from someone that has used our reviews to make a buying decision. I cannot speak to your direct experience with Payment Depot, but I assure you that we do our best to maintain accuracy and honesty when we do our research. We do not get paid for rating someone highly on our website. Our mission from day one has been to fairly assess all credit card processors and find the best providers out there. Every once in a while, a business owner may not have the best experience with one of our recommendations. Sometimes even the most well-intentioned providers drop the ball every now and then. This seems to be one of those cases. I really do wish that you are able to come to a resolution with PaymentDepot and I would love to hear how that turned out for you. Regarding the comment that you left on our website, I had a chat with our team and it's possible that your comment may not have met our user review and comment policy guidelines as outlined here (https://www.merchantmaverick.com/user-review-comment-policy/). Just as a reminder, we have some requirements for submitting user reviews, simply because we tend to get a lot of fake reviews and we need to ensure that they don't sneak through the cracks. If you resubmit your review, I will gladly take a look at it myself. All the best, Amad Ebrahimi - Founder/CEO