Riot GamesReviews of merch.riotgames.com

La gestion est tout bonnement honteuse. Précommandes qui ont des retards interminables, on vous demande de patienter. Lorsque je relance : « ah bah vous n’avez rien reçu ? » avec des suivis de colis qui ne sont pas pour le mien. C’est déplorable, énorme point faible de RIOT qui remet sérieusement en question le respect qu’ils ont pour leur communauté !

Disappointed with riots ability to fulfill a preorder by the anticipated date. Poor operations and absolutely zero communication. Will NEVER buy anything from Riot Merch again after their flop on RiftBound preorders.

I went onto the Riot Games merch store to purchase the Blue Rose necklace from arcane. I adore the show and was really compelled by the characters connection, so a token of their love was a perfect souvenir. Little did I know that I would be in for the most excutiating delivery process I have ever experienced, leading to whole month periods of frustration whenever I thought about this item. Firstly, no where on the site did they indicate the length of wait time. I knew it was preordered but I was expecting some correspondence about when to expect the item. After ordering it in mid December, i began to get concerned when I heard nothing about it until February. I focused my attention to requesting an update, using the frankly awful support systems on both the Shop page and the Riot website until I finally got a response after a week of passive attempts. It was at this point they once again informed me that it was preorder, and that they anticipated a couple months more before rollouts began. Fine, whatever, I can wait. About 2 months later in april, they announced that rollouts were starting, and my grouping would expect to receive their items in early summer. I was pleased that I knew progress was being made. Eventually, my shop page updated for the first time in mid-may, indicating my item was in shipping. I was super excited, I had anticipated this item for months now without a clear indication of when it would arrive. But that excitement was temporary. The package had arrived intact according to the website, at a local mailbox somewhere in the woods of North Carolina. I live 3 states away in Delaware. I was gobsmacked. I checked my own mailbox to be sure, and yes, nothing there. I checked triple times to ensure that shipping was the same as billing and sure enough, it lists my address, so why in the world would it have been sent down there and report it as such as if a successful delivery had occurred? I fervently contacted support, to which they said “specialists would be examining my case and I had to be patient”. Its been a month since then with no contact. I gave all the proper information, I assure you that a quick perusing of the account information cross examined with the shipping information would have shown the issue plainly. And yet, nothing. A waste of time, anger, and 60 dollars. Even through all this I still want my item, so I am scared to request refund(if they would even accept that at this point, evil company). I want both my item and money back, but more than that I want support to be better and do better for customers. I shouldn’t have to wait 6 months with no indication of when I’m going to get my item, and then suffer a enormous blunder of a shipment with no help or indication of what I can do next. It really pissed me off that this is considered acceptable business practice, please revamp your entire support system, reach out to me and the others like me, and make this right.

BEWARE!! This is NOT a customer-focused company! You need to stay on top of your order, they DO NOT communicate updates. I've been waiting more than 6 months for a hoodie to be SHIPPED with ZERO updates from Riot Games Merch!!! I placed a pre-order for a limited release Archane hoodie in December 2024 as a Christmas gift for my son. When I placed the order, three confirmation email said it would likely not ship until January. When I didn't get a notice or tracking number in January, I reached out and was told the new ship day would be February 23rd. In March, I followed up again since I got NO updates and was told they were being shipped in waves. I could either wait or cancel and request a refund. It is now the end of May 2025. The company has sent ZERO updates. I reached out again only to be told the next wave is being shipped in JUNE, 6 months after the originally promised delivery. I cannot comprehend why it is taking so long to produce hoodies that are supposedly limited editions. Rather than the Riot Games Merch saying they would notify me, they said if you don't get a tracking number by LATE JUNE, I should reach out again, or request a refund. I'll post an update if I receive the hoodie or if there is another "delay." UPDATE: Hoodie was finally recieved. My son loves it. However, I will NOT order from them again.

Pre-ordered a necklace, that did unfortunately get delayed, however Riot support was very informative about how much it was going to be delayed with. I also had some smaller issues that I needed help with, for example I had written the wrong adress and needed to change it, when I then wrote to customer support it took them less then 24 hours to respond back and fix my issue. The necklace also arrived in great condition with no damage to its box or the neckalce itself.

I asked the support to tell me a date for when a pre order ends and never answered until a day before it sold out. And the. They answer asked a question I answered the question but they didn't respond after so I had no idea when it was gonna sell out until it was too late

I had accidentally placed this order, unaware that a mere hat would set me back 200 dollars. When i went to ask about cancelling the order/finding an alternate shipping method that was cheaper, i was told to wait and that if i tried to contact support again it would further delay the companys response.They waited until the item had shipped to australia so that i wouldnt be able to get a refund, and told me that if i returned the hat, it would further cost me. I am ashamed to say that the riot merchandice management is single handedly the poorest experience i have had from any company and i hope that my warnings to any potential buyers are heard.

Bon service client : Sur plusieurs commandes passées, la seule ayant eu un problème de qualité m'a été renvoyée gratuitement. Mais je suis triste de voir le prix des figurines exploser. 29€ pour une figurine standard à l'époque, 32€ pour une spéciale. Aujourd'hui elles sont toutes à 37€, soit une augmentation de presque 30% pour les standards et 15% pour les spéciales !