Riot Games, Inc. is an American video game developer and esports tournament organizer based in West Los Angeles, California.
Riot Games (merch.riotgames.com) has 55 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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Theodor K.
Every time I have needed support they have been polite but not really able to solve my issues or give good information. I always ended up solving stuff myself. Now the worst part: they are SLOW with sending your preorders. Wow. And you can’t even cancel it even after waiting for weeks… like everything else Riot does, from software to customer experience it is worse than what it should be for such a big company.
Stace O.
This will be my second order from this site. I am a big big fan of league and love the look of their merch. Since December 2020 I have had my eye on 4 items that haven't been in stock. In February, one of these items finally came in stock to my delight, so I hit add to cart right away. I understand there were some delays mentioned on the site but I have now been waiting 3 weeks for my item to be dispatched, even more annoying and terrible that has lead to this review is that my partner ordered something for himself 3 days ago and it has already been dispatched, way before my own order from 3 WEEKS AGO. I have messaged someone via their ticketing service and have waited almost a week for a response from them also. Absolutely terrible priorities. Still to this day the item I bought is still showing as in stock so I don't understand what the issue here is.
