Bank of AmericaReviews of merch.bankofamerica.com

Have been with bank of america since 1996. Anything over $1 was declined, check or card. In February they allowed an $8000 check to go through causing an overdraft of $4380!! They refused to correct it and when I complained (every month) they closed the account. Now they just took the overdraft from my other accounts!! They are dishonest and someone had to have signed off on this overdraft. They are not for businesses, we had to scramble as this caused us to lose our malpractice insurance and we were threatened with closure. I am changing my accounts to a more honest bank. DO NOT BANK WITH BANK OF AMERICA

I have been a BofA customer since 1982. My business, that has been in operation for more than 40 year processes, our credit cards through BofA merchant services. Owner beware! BofA in collusion with AmEx stole 392.44 out of my business account....Do not under any circumstance take the American Express card at your business. After being a card member since 1988 and operating a business for the last 40 years American Express has stolen $392.44 out of my account based on a lie that we damaged someone's vehicle. No pictures, no repair estimate just we damaged the vehicle. If I damaged your vehicle would you be o.k. with me not getting paid? Hell no you would want your vehicle fixed. As would I. I have repeatedly tried to get some proof from BofA or AmEx of the alleged damage. BofA told me to take the owner to court? It is not my responsibility to take the CM to court for a payment I legally obtained - it is the CM responsibility to take me to court if I damaged their vehicle and didn't repair it. This is fraud and B of A and AmEX are in collusion - at very least show the business owner a picture if they damaged the vehicle or how about a repair estimate. Crooks! On March 28, 2022 we were called to remove a car that had been illegally parked. This was a legal impound, I have the authorization to impound, right of redemption and a copy of the invoice provided to Arshit the CM. Now before you think we are the bad guys here remember this guy was parked in someone's parking spot. When we were paid for our services Arshit paid with an American Express card and the chip was successfully read and the credit card processing center approved the charge. At this time the owner of the vehicle took delivery of the vehicle and drove off. I have provided pictures of the vehicle before we towed the vehicle date and geo stamped showing damage to the bumper and what appears to be radiator fluid leaking from the car before it was towed. On April 11, 2022 I was notified by Merchant Services at BofA that the card member was disputing the charge because, “not supposed to damage car”. My company disputes we caused any damage to the vehicle. After providing my proof that the vehicle had already been damaged (including drainage under the front of the car before it was towed) I was initially credited back the money I was due. But wait a minute then Arshit the CM came back and said he signed the paperwork before he saw the car. O.k. but you would still go back in the office and say, "hey you damaged my car", right? Even if as he then said he didn't notice the damage until he got home, odd as he claims we damaged his radiator, wouldn't a light go on, wouldn't you take a picture? You mean Arshit who was born in 1990 didn't have his phone handy to shoot a picture of the damage? Is anyone but AmEx and B of A buying this? After Arshit came back and said he didn't notice the damage AmEx came back and stole the $392.44 again out of my account for a 2nd time without so much as a picture showing why they took the money or denied my proof. So the nuts and bolts are this....If you are a card member you can lie and be believed but if you take the American Express card and you can prove your case with pictures and documentation but they will still steal money. DO NOT TAKE AMERICAN EXPRESS CREDIT CARDS AT YOUR BUSINESS IF YOU WANT TO BE PAID!!! This statement is provided from a former American Express cardmember since 1988.

I needed to submit "customer removal" documents, to take my name off of a relative's checking and savings accounts at BOA. The documents require a notary, and were time sensitive. I called the branch multiple times yesterday morning to ask if a notary was available. No one answered the phone. So I went to the branch, and was told (rudely) that maybe there would be an appointment for me sometime next week to submit the documents and have them notarized. So, to do BOA business, you apparently can't do it at the Acton MA branch unless you have an appointment "maybe" next week.

Bank of America Ended a relationship with me due to few return payments back in 2016 that didn’t belong to me I kept my credit card in good standing and I filed a company against them and there executives were rude to me and and took my $1300 I paid to them to zero out the credit card account and refused to reopen my credit card I told them I didn’t make those bogus payments and my online login passwords were hacked and they closed my account and and my checking accounts ... Will be suing them in small claims court soon

Horrible service. Ruined my credit and mortgage. Lost my money and they could have cared less. run from them !

Once again, BofA has shown me that I need to change banks for my businesses! Just when I thought their service could be no worse than it is they do something to cause me to re-evaluate my opinion! This afternoon depositing checks in a BofA ATM one of the checks was misread, indicating an amount less than what was on the check. I go in to the branch to inform the branch manager of the error. Believe it or not the BRANCH MANAGER did not even have the courtesy to get up from her desk, she looked at me and told me to call customer service! UNBELIEVABLE! So, I will be changing banks! My suggestion until enough people stand up against these large financial concerns will we ever receive true customer service!

0’level of customer service . Shame that bank use the name of America. And disgraceful for banking experience!!

If you want to your business get shuted down because of merchant service , you definitely should choose Clover go in combination with Bank Of America !!! This is just ridiculous, they was HOLDING all our funds for 15 days WITHOUT MAKING ONE CALL!!!! After that they took a deposit of 10.000$ because transaction are 'risky' and after a week we have a hold of 22.000 AGAIN !!!\ Im trying to reach them, but no one is answering on more than 50 calls at least to talk with business owner that show them a trust for choosing them to run his business !!! AND THEY ARE DOING THEIR BEST TO SHUT HIM DOWN !!! EVEN IF YOU ARE CRAZY , DO NOT CHOOSE BANK OF AMERICA!!! CHRIS FROM SECURITY DEPARTMENT IS SO NOT REASONABLE! NOT GIVING A S*** ABOUT OUR BUSINESS AND OUR EMPLOYEES !!!!!!