Tim M.
Good service - misleading product
I ordered an EDWIN JAGGER SHAVING BRUSH, BEST BLACK BADGER, IMITATION TORTOISE SHELL. Order / shipping was really good, fast and free. No problems there. This aspect of the order was extremely pleasant. However, the product itself was very misleading. This brush comes in imitation ebony or imitation ivory in addition to the tortoise shell I ordered. The ebony and ivory colors have an opaque handle. I assumed that the tortoise shell handle would be opaque as well, which is a reasonable assumption given the display pictures look opaque plus the fact that the ebony and ivory handles are opaque. When i received the product I found out the handle is very see through, and in my opinion really makes the product look cheap. If I had known the handle was see through I would not have purchased the brush. I did contact Customer Service a few days ago to voice my concern with the product an have not heard back from them yet, I hope they get in contact with me soon. I will be returning this product and hope the return experience goes well.