Snoz
Incredible Customer Service
Suddenly, after a few weeks of having received my order (shipped to Canada) I received a bill in the mail from FedEx for customs and duty charges! $59.00 CAD! As there was no mention of these fees upon ordering or check-out I contacted Menaji to inquire. Within a couple of hours I received a response notifying me that this was an extremely unusual situation, and they provided a refund! It is so rare these days to experience such prompt customer service, and such an honourable resolution! Well done and thank you!
Response from Menaji Advanced Men's SkincareMay 6, 2022
Hello Vic, we are sorry you encountered these fees which are beyond our control. We believe Canadian customs was wrong in imposing these charges. For your future reference, our products can be found on the Amazon Canada website and will also be available at other Canadian etailers and retailers in the near future to avoid customs fees and reduce shipping fees.



