Tiffany L.
Jade drill and customer service
I ordered the New Jade drill and was excited to receive it. My order came in about 2 1/2-3 weeks later which was fine. 3 days later I used my drill and it went out on me when I was working on a client. I contacted customer service that same day and they responded a day or so later. I uploaded a video of what was happening and they said that the drill part was defective and that they will ship out another replacement part in about 2 weeks. The Customer service representative was very nice and communicated very well with shipping and tracking process and answered my concerns in a timely manner. I received a new drill this past Saturday and I’m excited to actually use it. Customer service reached back out to me to see if I had received my replacement which I thought was awesome. So please continue to have great customer service, it goes a long way!