Marcus D.
Item never received
Item never received. Shipping service you use has terrible customer service and provides no transparency on status of item being delivered. Item has said departing ups location in CA since 7/1 with no updates or response from customer service.
Response from MELIPRONAug 4, 2025
We sincerely apologize for the inconvenience caused by the shipping delay and the frustrating experience with the lack of transparency from the carrier. After checking with the shipping service, we were informed that the delivery was impacted by extreme local heat, which disrupted their usual timeline. We’ve followed up repeatedly to urge them to speed up the process. We also noticed that tracking shows your package was delivered on July 9th. Could you please confirm if you’ve received it? If it’s still missing, please don’t hesitate to let us know, and we’ll take immediate action to resolve this for you—whether that means investigating further with the carrier or arranging a replacement. Thank you for your patience and understanding. We truly appreciate your trust, and we’re committed to making this right.

