melindamaria.comReviews of melindamaria.com

I ordered a necklace on July 2. The tracking information says a label was created on July 6. when I called on July 10, I was told I had to wait. I was told that shipping information gets updated when the next stop receives the item then they update the tracking information. It is July 13 and I made another phone call only to be told that it was now considered a lost item. I was offered expedited shipment, but I bought this for a vacation that I am leaving on in two days. I asked them to overnight it, but was told I would have to absorb some of the overnight shipping costs which amounted to $50. They would pay for 20 of that and I would pay the rest. Very unhappy with the service. however, the agents were all very pleasant to deal with. The item was lost on their end with their affiliate. I feel they should have honored the overnight costs and shipped me the merchandise that I had already paid for.

I received a Love Letters Medallions as a gift and was impressed enough to purchase two additional medallions, each with custom engraving. One arrived correctly engraved, but the second did not, despite the engraving being clearly listed on my order. This error alone was deeply disappointing, as the medallion was intended to be a very special gift. However, what has been even more concerning is the absence of any response from the customer service team. I have called and left multiple messages and have also sent two emails to the address listed on the web site. When I "live" chatted, AI chat bot told me a human agent would be joining the chat in a few minutes. That was almost an hour ago. To date, I have received no acknowledgment, no update, and no resolution. This level of customer service is unacceptable. UPDATE 07/14/26: After posting the review on Trustpilot, Marcos reached out to me directly through the chat. He requested photos of the medallion, which I provided, and he immediately processed a replacement order. Within 24 hours, I received confirmation that a new medallion had been engraved, completed, and shipped via FedEx.

Absolutely HORRIBLE customer service….still have NO product I paid for early June ….I have made phone calls….6-7 emails with NO resolve….will NEVER buy or suggest anyone else likewise!!!!!!

I bought the necklace with I believe 5 stones. The necklace flips over so you don’t see the stones. I sent them a email they are looking into it. The jewelry looks pretty. Based on my experience I won’t be doing business or referring them to anyone. It’s costume jewelry you get what you pay for I guess. My friend makes jewelry. Hopefully she can fix it.

I placed an order on 4/20/2026, on 4/21/2026 I called to get a refund. I spoke with Emily for about 10 minutes while she found my order, and processed a refund so she said. She even went as far as to tell me that my refund would take 3-5 business days to reach my bank. Today (4/22/2026), I received an email saying my package was shipped today (4/22/2026). I called and spoke with Roman, who verified that he saw the call from 4/21/2026 with Emily, but she did not do a refund. Instead she did nothing. So, now I have to wait and get the package I don't want, in order to return it. I'm praying after reading these nightmares, I do receive my package so I can return it. I will never order anything from Melinda Maria again.

Buyer beware, I ordered a piece of jewelry from this company on 1/1/2026. It has now been 5 weeks later and I still have not received it. Every time I e-mail them I get the same response, "it's on the way, you should be getting it soon". Yeah right!!!!! I will never ever order from Melinda Maria again. Not sure I will ever receive the product, may have to get my bank involved.

Edited 8/10/26: To their credit, MM finally reached out to me, gave me a credit for the faulty bracelets plus a discount coupon for a future purchase. They also asked, providing I was happy with how they handled everything, if I would change my negative review to a positive one. Since my very first review had a lot to do with how their site scrubs any negative reviews, this last request lost me over the principle of it all. I'm happy to update my reviews based on my experiences-- and i do -- but to ASK me to alter it? Very wrong of customer service IMHO. ******************* Edited to add: while I appreciate the reply here from MM, it should be noted that I provided Trustpilot with additional information for them to reach out to me and have still heard nothing from them. ******************* I've been a fan of MM for a few years now, with no real issues at all with my purchases (save for one mystery box item which appeared to be something so awful they were just trying to rid their inventory of, and now I'm the lucky owner 🙄). I had purchased a bracelet that has a heart charm attached, and immediately upon receiving it, the charm fell off. Luckily, it fell into my lap so I could try to exchange it for a new one. The return process took over 6 weeks (!!!) ... the delay they said was due to it being a pre-order item (though I received it very quickly when i first ordered it) ... eventually, my replacement arrived, and the charm appeared to be attached in a better location (I was hopeful) ... until the replacement ALSO fell apart. I cant even bother with this again, because it's obviously not a well made product (not to mention, the gold wore off very quickly ... I kept the bracelet on to see how well it would hold up. It didn't.) I wrote a negative review on the specific product on their site, and like someone else here mentioned, they scrubbed it. They only post 5 star reviews, nothing less. Customer service has always been nice & polite, but this is about deceptive review policies and faulty products.

Ordered a necklace and gift box. The necklace arrived without the gift box. I have emailed them four times requesting a $5 credit. It took seven days for them to respond. Customer service first claimed that I ordered on one email address and complained on another so they couldn’t track the order. So I sent them the image of the order. A week later, after I’d given the necklace as a gift, they asked for a photo of the contents of the package. I am still waiting. I guess they need the $5 more than I do.