Kym W.
I used a promo code and they took all my winnings played passed…
I used a promo code and played passed my playthrough amount won $300 it said withdrawal amount so I applied for $200 withdrawal played for another day then it all disappeared they took my $300 stating I needed to make a deposit between promos. I wasn't aware of this. It should not have shown in the available to withdraw if thats not the case. It's irresponsible gambling on their behalf emailing promos to encourage gambling only to be told I broke the rule and had all my winning taken away😡
Response from Mega MedusaDec 3, 2025
Hi Kym, Thank you for sharing your feedback and experience. We want to clarify that our Terms & Conditions state the following: 13. Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to withdraw the second No Deposit Bonus. (www.megamedusa.com/en/terms-conditions) Your withdrawable balance appears once you complete the playthrough requirements, but the final approval only happens after our withdrawal team reviews the request. During this review, they check whether all promotion rules were met, including the consecutive free bonus rule mentioned above. Please reach out to our Customer Support team, we’d really like the chance to take a closer look at your account and improve your experience. Kind regards, Mia Smith Mega Medusa Management




