Mega MedusaReviews of megamedusa.com

Response from Mega MedusaNov 28, 2025

Hello, We’re truly sorry to hear that you’ve had a negative experience. We want to reassure you that the information requested from you is strictly in line with our Terms & Conditions - www.megamedusa.com/en/terms-conditions “19. Before a withdrawal can be processed, the Player must provide a Government-issued photo ID and proof of address for verification. The Casino reserves the right to request additional information to validate accounts.” These procedures are standard across online casinos and are in place to protect players, prevent fraud, and ensure that withdrawals are processed securely. Our Privacy Policy, available on our official website, explains how your information is stored and protected - www.megamedusa.com/en/privacy-policy If you can contact us with your username and registered email, we’ll gladly review your account and help resolve the issue. Kind regards, Mia Smith Mega Medusa Management

Response from Mega MedusaDec 3, 2025

Hello Greg, Thank you for sharing your feedback. We’d really like to take a closer look at your gameplay to clarify things. Please send us your username or reach out to our Customer Support team so we can review your account. Here is the section from our Terms & Conditions regarding game fairness: 8. The Casino guarantees fair play, which is ensured by the use of reputable RTG software, based on modern RNG (Random Number Generator) technology. This technology provides truly random and unbiased results in all of the games presented. The Player hereby agrees that the Random Number Generator used by the Casino will determine the outcome of the gaming rounds, and accepts all outcomes of game rounds provided by the Casino’s betting interface as final and binding. We’d appreciate the chance to investigate this for you and help clear up any confusion. Kind regards, Mia Smith Mega Medusa Management

Response from Mega MedusaNov 28, 2025

Hello Glenn, We’re truly sorry to hear that you’ve had a negative experience. Regarding your situation, we want to clarify that our Terms & Conditions (www.megamedusa.com/en/terms-conditions) do specify the following: “13. Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to withdraw the second No Deposit Bonus.” This rule applies to all players and is in place to ensure fair use of no-deposit offers. To help improve your experience, we kindly ask you to reach out to our support agents. They’re always ready to explain why a particular situation occurred and to offer different options to resolve the issue. Kind regards, Mia Smith Mega Medusa Management