MeentaReviews of meenta.io

Response from MeentaJul 7, 2022

Hello Anita - Your order was placed on Saturday, July 2; we had a pop up message on our marketplace letting clients know that orders placed over the holiday weekend would be shipped out on Tuesday, July 5. Your order is due to be delivered today, July 7. Tracking info has been provided to you. We understand testing requirements around COVID-19 can be a frustrating process but we wish you had given us the opportunity to support you rather than leaving a poor review. We are always available at 888-204-5303 and at [email protected] Hope your cruise is wonderful! Our best, the Meenta Team

Response from MeentaApr 6, 2022

Dear Susan, We are sorry to hear that you have had such a negative experience preparing for your upcoming trip, and that shipping was delayed. We are dedicated to providing excellent customer service, and we strive for 100% satisfaction. We would like the opportunity to discuss this situation with you around the delivery of your product and will reach out privately.

Response from MeentaFeb 28, 2022

Thank you for taking the time to leave the review. Given the trouble a lot of people are having getting COVID tests, we try to keep our product pages updated with the expiration date and sell them even within two weeks of that date. If you ever have a question about the expiration date of the latest lot, please contact us at [email protected] and then place your order. We hope you can give us another chance some time soon!

Response from MeentaJan 31, 2022

Hello Zackery Brown, We're very sorry to hear about your experience. While this is extremely rare, there are some instances where kitting at the manufacturer's factory doesn't go as expected. That's not your fault of course, and we'd love the change to improve your experience. I've followed up with an email to see how we can do that. The Meenta Support Team

Response from MeentaJan 17, 2022

We work with the best shipping carriers in the country and pick the best shipping option for each order. Unfortunately, all shipping carriers across the country are experiencing delays at this point, so we're sorry to hear the delivery timing didn't meet expectations. It looks like your order was quickly fulfilled by our warehouse and experienced delays during delivery. We're constantly working with our shipping partners to look for ways to improve delivery times and give you a better experience, so we appreciate your feedback!

Response from MeentaJan 13, 2022

Hi Mark - Meenta is a marketplace (like Amazon or AirBnB) for clinical diagnostic tests and other scientific services. We would love to hear about your experience with the product you bought! Next time we'll try to make your experience more memorable ;).

Response from MeentaJan 14, 2022

We're very sorry that we couldn't give you a better Marketplace experience this time. Our support team is receiving an unprecedented number of calls from people wanting to buy tests, and we're doing the best we can to keep up. However, that's not your fault, and we're expanding our team so that we can do better next time. I've alerted our support team to your case so that they can help you promptly.

Response from MeentaJan 11, 2022

Hello Patrick - we work with the best shipping carriers in the country and pick the best shipping option for each order. It's important to note (as we say at checkout), than an order must be placed before 2pm EST on a business day in order to be received next day. That being said, all shipping carriers across the country are experiencing delays at this point, so we're sorry to hear that you didn't get your delivery when you expected it. It looks like your order was quickly fulfilled by our warehouse and experienced delays during delivery. We're constantly working with our shipping partners to look for ways to improve delivery times and give you a better experience, so we appreciate your feedback!