MeearReviews of meear.com

Response from MeearDec 30, 2025

Hi there, We’re truly sorry to hear about your experience, and we completely understand how heartbreaking this must have been - especially given the special tradition you have for your grandsons each Christmas. We sincerely apologize that your personalized ornaments did not arrive in time and that you did not receive the follow-up updates you were expecting after contacting our support team. This is understandably disappointing, and we regret the added frustration this caused during what should have been a joyful holiday moment. During the peak Christmas season, high production volumes and carrier delays can sometimes result in shipping updates not being reflected promptly, but we fully acknowledge that our communication should have been clearer and more timely in your case. This is not the level of service we aim to provide, and your feedback is being taken seriously to help us improve both delivery transparency and customer support during busy seasons. Thank you for sharing your experience with us. We truly regret letting you down and appreciate you taking the time to leave this feedback. If you need further assistance, feel free to contact us via [email protected]. Meear Team

Response from MeearDec 30, 2025

Dear, We are sad to know that you didn't have a good experience with our support service. However, we're committed to ensuring that your concerns are addressed and resolved in a fair and reasonable manner. In case you are not satisfied with the order, we would like to offer you two solutions for your case: 1. Issue a full refund for the unwanted items. 2. Resend another package to your address Please inform us of your preferred solution so we can swiftly address this matter. Kindly email us at [email protected] with your order information and details of the issue you encountered. This will enable us to conduct a thorough investigation and assist you accordingly. Please note that we collaborate with third-party print providers and delivery companies to fulfill your orders. Your cooperation in resolving any issues with incorrect or damaged items is greatly appreciated. Should you remain dissatisfied with your orders, we're also prepared to offer a reasonable refund or discount code for future purchases. Don't hesitate to reach out to us to rectify your situation. We eagerly await your response. Thank you & have a nice day Meear Team

Response from MeearDec 30, 2025

Hi there, We’re truly sorry to hear how disappointed you are, and we completely understand how frustrating this situation must be - especially when the order was intended as a Christmas gift. During the holiday season, production and shipping carriers experience extremely high volumes, which can unfortunately cause delays even after an order has entered transit. While tracking shows the package is still on the way, we understand that this does not make the delay any less upsetting. This is not the experience we want for our customers, and we sincerely apologize for the inconvenience this has caused. Our support team remains available to assist you and will continue monitoring the shipment until delivery is completed. Thank you for taking the time to share your feedback. We truly appreciate it and are using it to improve how we communicate delivery expectations during peak seasons. Meear Team

Response from MeearDec 30, 2025

Hi there, We’re very sorry for the delay. Due to the peak production and shipping season before Christmas, some orders may take longer than expected to process and deliver. If you’ve already submitted a support ticket, please kindly allow us some time to check and respond. We’re currently receiving a high volume of tickets, so our response may be a bit slower than usual. We truly appreciate your patience and understanding. If you need further assistance, feel free to contact us via [email protected]. Sincerely, Meear Team

Response from MeearDec 30, 2025

Hi there, Thanks for your feedback and we understand your concern here. Most of our items are made-to-order, which can extend delivery to several weeks. We know that waiting this long can be frustrating, and we’re working on improving production and shipping so your orders arrive much faster in the future. Thank you for your patience and for sharing your experience with us. Best regards, MeearTeam

Response from MeearDec 30, 2025

Hi there, Firstly, we deeply apologize for your unhappy shopping experience with us We ensure the quality of products, in case you received a wrong/damaged item because of a fault during the production process, we are willing to offer you two solutions as below: 1. Send a new item to your address for FREE. (Please be advised the shipping fee is optional, we would appreciate it if you could support us with this fee). 2. Issue a refund for the wrong/low-quality item and a 10% OFF discount code for your next purchase. Plus, please check our guarantee here: https://meear.com/the-meear-guarantee-n899.html Please let us know which solution you choose to solve this case and email us at [email protected]. (Please attach your order information and the problem you got with your order so we can have a further investigation on this case and guide you to get all things to go right) *Please be advised we work with third-party print providers and delivery companies to complete all of your orders so that we need your cooperation to solve your case if you receive wrong/damaged items. Hope you all understand. You don't need to send the unwanted item back to us. We all know we shouldn't waste more money on the delivery company. Please keep the item and give it to your local charities; it will go to someone who needs it. We appreciate it. Feel free to contact us and get your case corrected. We are looking forward to hearing from you. Regards, Meear Support Team