Julianne W.
I ordered FULL SPECTRUM CBD/THC & it…
I ordered FULL SPECTRUM CBD/THC & it was fine. I reordered after it was used up but they changed the packaging but I swear I figured it out. The wrong item arrived. I sent it back but unbeknownst to me they signed me up for monthly shipping and for the wrong product. I never sign up for monthly delivery for anything. After receiving the wrong product starting monthly, which I did not sign up for, I was told all I have to do, after I canceled the monthly, was to take the unopened box to UPS, put “return to sender” & I would be refunded. No record of it on the site and I have not received the $79+. It has been nothing but a headache dealing with this company!
Response from MedterraFeb 1, 2024
Julianne, we understand the challenges you've faced, and we sincerely apologize for any inconvenience. It's important to note that while we don't have the capability to create subscriptions for customers, our records indicate that you initiated a subscription for our Full Spectrum CBD+THC capsules on 11/25. Please be aware that our Full Spectrum capsules are now named "Max Relief," with only a change in product name and label; the ingredients remain the same. This update is visible on our website for complete transparency. Additionally, your refund of $76.99 was processed on January 10th. We are committed to our customers' satisfaction and would love the opportunity to service you again. Should you have further questions or concerns, please reach out to [email protected].



