MedterraReviews of medterracbd.com

Response from MedterraJun 12, 2025

Hi Hannah, we’re really sorry to hear about your experience and appreciate you bringing this to our attention. We want to clarify that we never create subscriptions on behalf of our customers—in fact, our system doesn’t allow us to do that. It sounds like a subscription may have been accidentally selected during checkout by choosing the "Subscribe & Save" option instead of "One-Time Purchase." We’ve processed a refund for your most recent order and canceled your subscription. I also sent a follow-up email to confirm everything has been taken care of. We truly value your feedback and are here to help if you have any other concerns.

Response from MedterraJun 12, 2025

Kathryn, we’re sorry to hear about your experience and completely understand how frustrating that must’ve been. You reached out during a particularly busy time, and we sincerely apologize for the delay and any confusion with the chat support. It looks like your issue was resolved shortly after, but we truly regret that your initial experience didn’t reflect the level of service we aim to provide. We’re continuously improving our shipping and customer support processes and appreciate your feedback.

Response from MedterraJun 12, 2025

Laura, we’re sorry you had a frustrating experience, and we appreciate you sharing your feedback. It looks like your request was taken care of shortly after you reached out — you happened to catch us on an unusually busy day, and we apologize for the delay in our response. We’re always working to improve both our shipping times and support experience, and your feedback helps us do that. If there’s anything else we can do to make things right, please don’t hesitate to reach out.

Response from MedterraJun 12, 2025

We're sorry to hear about your experience and appreciate you sharing your concerns. To clarify, our website uses standard SEO practices to ensure our products are discoverable, just like any reputable business. Your order was canceled as requested, and your card was not charged—only authorized temporarily, which is standard practice across e-commerce sites. We understand that CBD can be a personal experience, and we always encourage customers to reach out with any questions before purchasing. We’re committed to transparency and customer satisfaction, and it’s never our intention to make anyone feel misled. If there’s anything else we can help with, we’re more than happy to assist.

Response from MedterraJun 12, 2025

James, thank you for your feedback — we’re really sorry to hear about your experience. While we’re so glad you enjoyed the product, we never want anyone to feel let down by our customer service. Our team responds to all inquiries within 24 hours, so we’re looking into what may have caused the delay in your case. We understand how frustrating it is when you're trying to cancel an order and don’t hear back in time. Unfortunately, once an order has shipped, we’re unable to stop it, but you’re absolutely welcome to return it once it arrives and we’ll process a full refund. We appreciate you taking the time to share this and we are committed to making it right. If you haven’t already received a response, please feel free to email us again at [email protected].

Response from MedterraJul 25, 2024

Lauren, we’re sorry to hear that our product did not meet your expectations. Our formulations use high-quality and effective ingredients, and many customers experience positive results with consistent use over a longer period. We continually strive to improve our products and appreciate your input. If you have any specific concerns or would like to discuss this further, please reach out to our customer service team at [email protected].

Response from MedterraJun 18, 2024

We apologize for the issues you've experienced with your recent order. We understand your frustration and regret the inconvenience caused by the missing package. While USPS handles our deliveries, we take responsibility for ensuring you receive your order. We appreciate your feedback and are committed to improving our service to prevent such issues in the future. Please contact us directly at so we can process your refund can ensure all your concerns are fully addressed. Thank you for bringing this to our attention.

Response from MedterraApr 29, 2024

Morgan, we take allegations of fraud very seriously and sincerely apologize for any inconvenience you've experienced. Please rest assured that we adhere to strict ethical standards and are committed to resolving any billing discrepancies promptly. Could you kindly share your email address with us? We'll forward your concerns to our customer care manager, who will personally reach out to you. Your satisfaction is our top priority, and we're committed to earning back your trust through our diligent efforts.