Medterra Reviews | Read Customer Reviews of medterracbd.com

Medterra Reviews | Read Customer Reviews of medterracbd.com

Medterra reviews

Showing 30 reviews with 1 star · Clear filters

Matthew O.
Dec 14, 2025
Never got my order. No refund
First order was great so I made a big second order. Second order never came. Company stopped responding to me and refuses to give me a refund. Basically stealing.
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Sheree W.
Dec 11, 2025
The processing and shipping times are…
The processing and shipping times are absolutely ridiculous. I ordered on 12/4 it is now 12/11 with no shipping updates. On their website it states “if no shipping updates within 4 days we consider order lost and send replacement” but when you call and ask for this they refuse and tell you to just wait longer. False advertising 100%. Won’t be ordering again. Choose CBD distillery; they have much better customer service and shipping times.
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K.
Dec 3, 2025
This company is a scam. Do not use.
Ordered the sound asleep gummies. After using for a couple of weeks, they were useless. I tried all the way through the order process to NOT set up a subscription but now I get a notification the next order is shipping!! This is not a reputable company. I'm now concerned about what substances I may have put in my body.
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BDenoon
Nov 17, 2025
Product did not arrive on time as…
Product did not arrive on time as promised when I bought it. Reached out to customer service via email 3 times with no reply. I’ve now left AZ for the next 2 months and packaged had not arrived before I left. It’s supposedly has been delivered but my neighbor has gone over to look for the package and it’s been stolen!!
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Livia F.
Nov 9, 2025
Well for one thing I cant log into my…
Well for one thing I cant log into my account. Sent for password reset many times with no link sent to my email. Gummies are too weak for my needs and now I cant log in to unsubscribe.
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Tracie
Oct 24, 2025
Not happy with sales tactics
I put a couple items in my cart but didn’t complete checkout because I felt like it was really expensive & wanted to research other brands. Since I didn’t complete checkout I got a call from someone the next day who barely speaks English trying to tell me she’ll give me a %15 discount if I order right now. She was extremely pushy and just rambled on trying to get me to give my info. I think this is a shady way of doing business and I’m not ordering from someone calling me and pushing me who I can barely understand!
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Ricky R.
Jul 24, 2025
Order was sent to old address
Order was sent to old address
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Carl V.
Jun 17, 2025
I didn’t get the product yet
I didn’t get the product yet
Response from MedterraJun 17, 2025
Carl, thanks for reaching out! The product you ordered—the Pain Relief Roll-On—is currently on backorder, but the good news is we’re expecting it to arrive at our warehouse tomorrow. You should have received an email update about the delay, but I totally understand how frustrating this can be. To make up for the inconvenience, I’ve gone ahead and upgraded your shipping to UPS 2-Day at no extra cost, so once it ships out, it’ll get to you much faster. We really appreciate your patience, and I’ll keep an eye on your order to make sure it goes out as soon as it’s back in stock. Let me know if you have any questions in the meantime!
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