MedshopdirectReviews of medshopdirect.com

Great as t customer service provided by omar.

I bought a bed for my mother who unfortunately passed much quicker than we expected and we didn’t need the bed anymore before it even arrived and Omar worked so hard to get our refund and walked me through the process. I’m thankful for his accommodations and help during an already stressful and heartbreaking time.

My experience with Medshopdirect.com and their representative Omar was the best customer service experience I have ever received and beyond my expectations. Omar helped guide me through the purchase of a new medical style bed for my mother who went into a memory care facility that did not have a bed for her. My mother is weakening and has had issues falling, including out of bed. The new bed met the facilities needs of not have a full side rail and met my mother's needs of having a support that prevented her falling and helping her out of bed. Omar also helped coordinate the delivery to the memory care facility and coordinate an installer since I live remote to where my mother lives and my relatives were unable to complete these steps. The effort by Omar was above and beyond and he was supportive and friendly the entire time. I fully recommend Medshopdirect.com to anyone needing their products and services.

was perfectly positive from the onset of contact with Omar Shaaban. His knowledge of product, willingness to find answers if needed, constant pertinent communication during the post order process, achieving logistics in shipping to our area and coordinating a responsible white glove delivery team made the process so easy. Omar really cared about us in helping achieve our goal of obtaining this stylish fully electric bed so we can continue to care for our son Greg at home. So refreshing to actually have received down to earth best customer service ever!!!! We totally recommend giving Omar a call.

Omar is very helpful and responds quickly

The customer service provided by Omar S. It has been a true pleasure dealing with this company and they have wonderful employees working for them. He truly made me feel like he was working for and with us even suggested a better fit for our needs.

Omar S went above and beyond with great customer service! Also was very patient with ALL my questions & followed up promptly! He gets an any A for effort!!!!!

I can't remember ever having such excellent, personalized customer service in all of my 70 years. They don't want me to mention names but the man who helped me (O.S.) was attentive, helpful and very kind. He helped me with a specific need even after the bed was delivered and in use. The bariatric bed is extremely well made and was delivered promptly. Everything was packed well and arrived damage free. Med Shop Direct is 1st class all the way.