EJ A.
They have SO many problems...They KNOW…
They have SO many problems...They KNOW they have a problem processing physical checks thru the USPS. They have too many sub-contractors, and expired contractors who cannot properly process monthly-share payments. Their staff was once sweet and knowledgable. Now? They use AI to answer e-mails...and don't address any of your issues, problems or concerns. English is a 2nd if not 3rd language for the staff I have to constantly speak to. They use their slush-fund of "Extra Blessings" to collect late-payment fees...which often occur given their on-going payment processing errors which they want to haplessly blame on the USPS rather than accept responsibility for. Audit your incomming payments and fix your problems! They are CLUELESS re: Customer Service. Their expansion of covered services is troubling...getting into very grey areas. They've recently changed their provider network...and their is now literally NO In-Network Providers in my state! Our family only uses Medi-share to be legally compliant...but because I told the truth about my weight...not long after having a baby after age 40...they zapped me w/ an excess fee b/c I'm "a health-risk." It's oh-so reassuring to have a company flying the Christian flag who criticizes/questions God's handi-work. I've been w/ them for coming on 10 years and they've had NO medical bills to pay on our behalf for 5+ years. BUT...to "graduate" from their sanctioned-status requires blood-work and a physician-authorized form. All because I told the truth when I applied. Their health-coaches they sicked on me were bad PR cheer-leaders...they were very young and incompetent. They knew nothing of "fasting" (HELLO-read your Bible much?) and could barely read their script. They had NO nutritional knowledge! Never-mind that MY physician? Tells me I'd be in dire straits if I'd fall into their BMI index. The Body Mass Index scale is incredibly flawed...and the research criticizing it is well-documented. It's such a horridly-flawed matrix...my physician couldn't believe it was still being used. Their company hold-times when you telephone for Customer Service are always excessively long...minimum of 20 minutes. Their hold-loop repeats w/ tinkling hymns and condescending messages every 90 seconds so it's HARD to be on hold. They illegally use your SSN to identify you...they raise your house-hold share every 5 years...or when-ever their new board decides to expand services. The problem is...is that the account that holds my family's share/premium? Always has SEVERAL thousands of dollars in it...which I know in my heart-of-hearts COULD/SHOULD be used to help other members. The staff are also troublingly arrogant and condescending. Procedurally, they tried forcing digital communications and digital payments on me...which is unnecessary and unGodly. Now there's a surcharge!There is NO mandate that I have a computer, a cell-phone, internet-access, or an e-mail account to have need for a healthcare sharing ministry. I've a body, a checkbook and a mailbox...but I had to threaten to get my state attorney general to inform them of this...in order to receive my monthly-share notice by US Mail. They were once a great organization w/ fantastic, caring and knowledgable staff. Now? They're just the least-expensive option. My last interaction finally got me thru to a senior staff member whose arrogance was shocking. She actually marginalized me as I respectfully pleaded my case...asking "How am I supposed to continue to tolerate such poor service?" Rather than document my troubles she assumed I was lying and said I would need to provide payment data...which I did...but my large regional bank's procedures don't mesh w/ their operations...and they couldn't tell me WHY they needed the data...b/c it still would NOT help them find my check. So, rather than realize the reality of a long-standing member's experience, she simply became arguementative and asked if I had such grave concerns about Medi-share why it was I was continuing to be a member? More & more, there is no response and no remedy...no Customer Service. It's SO dis-heartening...I explained that when you continue to ignore people and treat people poorly (the antithesis of Christianity) it WILL result in litigation. I'm shopping for another healthcare sharing ministry again...but their house-hold share prices are still the best...but they really do treat members VERY poorly. I mean if I'm always PAYING and not asking for bills to be paid...wouldn't you want to NOT treat those people poorly?! Really, Really done w/ poor behavior and sub-standard practices from companies like Medi-Share who fly the Christian Flag and continue to hold a prestigious business rating. Consider yourself warned...

