MediriserReviews of mediriser.com

Consider carefully whether to order from Mediriser. I recommend that you avoid Mediriser. If you choose to take the risk, at least read the main return policy and then review the product page for any separate return policy, because Mediriser uses inconsistent return policies for different products. From my experience, you may find yourself suddenly unable to return an unused item or required to pay an unexpected restocking fee because some products have separate, more restrictive return policies. These separate policies are not immediately obvious on the product page either, as they are only found further down the page in a separate “returns” tab that doesn’t stand out from adjacent tabs or nondescript surrounding text, which makes them easy to overlook before purchase. After purchasing a medical air mattress, I discovered after setup that it would not meet my medical needs. I went to Mediriser’s website to initiate a return because I had confirmed returns were allowed before buying, only to discover that the specific mattress I purchased was not eligible for return due to the separate, inconsistent policy, even though the mattress was unused. I also observed that similar mattresses on Mediriser have different return policies that are equally as easy to overlook; some allow returns if the item is unused and a restocking fee is paid. Altogether, this makes the return policy structure confusing. I found customer service not only unhelpful but dismissive to the point of being almost disrespectful. Because of this, I would avoid Mediriser. If you do decide to order, check the return details on each product page before purchasing to ensure they do not differ from the main return policy.

Terrible company, with terrible customer service. Buy from someone else You will receive an email saying your order is ready for delivery, when you call the number, to schedule delivery, you will be given another number to call. White glove delivery means you handle everything. Mediriser is essentially a drop shipper. When you order through their website, they turn and place the order through another company. As a result, they offer no assistance in scheduling, because they don't have any connection with the bed. Buy direct and save yourself the hassle. It's been my experience, that I can't have confidence in anything they tell me about my order. There is no way of knowing if they have a business address in the United States.

I had a really disappointing experience with this company. The service was not what I expected, communication was poor, and the support team took far too long to respond. Unfortunately, I wouldn’t recommend them based on my experience.

It did not work in our for our environment. Read the fine print because it is impossible to return . The company wanted 25% of the cost upon return. I am keeping it so they cannot sell the item again. It is just the cost of my continuing education at age at 79 years

Our experience with this company was extremely frustrating. We ordered a part with 2-3 day shipping, but it took over five weeks to arrive. For the first two weeks, there was no communication or delivery. We reached out via email, phone, and webchat, but received no responses on any platform. After another two weeks of failed attempts to contact them, we filed a complaint with the FTC. Only then, three hours later, did we finally receive a response from the company. It took yet another week for the part to arrive. For constructive feedback, I strongly recommend the company prioritize customer service. A timely response to inquiries—within 24 hours—is essential for a positive customer experience. Improved communication and adherence to promised shipping timelines would make a significant difference.