Mediacom CommunicationsReviews of mediacomcable.com

I have been a Mediacom customer since Oct 27, 2020. I now realize it was a terrible mistake to become a subscriber. In the 32 days since I have been a subscriber I have experienced 3 separate outages. I will out of service for approximately 7 days this time for a total of about 12 days out of 32. I worry that this will happen over and over again. This is not acceptable. Fortunately, I can cancel at any time. I would strongly recommend to anyone thinking about becoming a subscriber to read all of their reviews before you make a decision.

We a a Time for this service to show up to install the service and they never showed . They Stated that it would take Four to Six Months. And yet we still have box that this service sent us.

Overpriced by far and service is horrible. They are supposed to deliver Gigabit service, but actually deliver noncontinuous 5-25 Megabit service. I know people that work there and they have told me that their service is poor because they don't update their equipment and have no plans to update it in the future. I have compared the poor service I receive with internet services available both in the U.S. and around the world. Compared to what is available elsewhere the speed they deliver and the price they charge are both ridiculous. There is 25 Gigabyte service available elsewhere for $25 a month. Their problem is not availability it is their unwillingness to update their equipment and provide comparable service at comparable prices. I've read many reviews comparing internet services available AND THEY ARE ALWAYS RATED DEAD LAST!

I am currently working from home due to covid-19. I took the day off for internet installation- to be sure i was available from 1-5 on tuesday the 16th of JUNE (dispite extremely long window of service). I have 2 kids at home. At the time of the technicians installation confirmation call- was busy nursing and fumbled to get the phone. I called back immediately to no answer. The technician did not answer my return call and did not call the secondary number on file. Instead they canceled the appt and rescheduled for the following week. I gave this company FIVE HOURS of my time waiting for the APPT all day. They coudlnt give me 4 mins and answer my return calls? This is LAZY. They are saying the next available appt is not for 1 WEEK. This threatens my work-from- home employement and livelyhood. I tried to speak to customer service to give them a chance, Supervisor DAVID, only reiterated that this is customer policy. A corporate policy that allows a technician to cancel an appt after 4 MINS of waiting, is not a policy that puts the customers first. This company is clearly anti- single MOM.

I should give Mediacom a 0☆'s rating, but in order to write this review I had to give them a rating. So grudgingly I gave them 1 ☆. I have not been a Mediacom customer for years because the cable service wasn't so great, and whenever I had to call customer service for any reason they were very rude. Prices aren't that good either. The sales people continue keep coming to our door trying to sell us their products and services. Last time they showed up my husband explained to them we did not want to buy anything from them again, and asked them please to not keep coming to our home. The sales person called my husband an expletive standing at our door, and finally left. I called the company to report the unorofessionalism. They did not even apologize. They said they would check into it. Never heard back except. . . Now they have the nerve to continually send us junk mail selling their services even when I've asked them repeatedly to take our household off their mailing list. Some of the mail is disguised by the name "Xtreme" but it seems to still be Mediacom services. I have a whole bag of it now. Maybe I'll recycle it, or maybe I'll just show up to one of their office doors to drop it off back to them. While I'm there I could call them an expletive and then leave. If you are considering Mediacom for any services please don't. Save yourself the hassle. Go anywhere else. Mediacom=0 ☆'s