Mediacom CommunicationsReviews of mediacomcable.com

Not sure how this company remains in business

I often see fraudulent advertisements on YouTube. Identity theft and AI fakes are used to try to scam people. According to Google, these advertisements were paid for more than once by Mediacom Communications Pvt Ltd.

The service kept going out. This last time it was out for almost a day. Between the outages and the high price I decided to cancel my service and go with someone else.

On June 12, I initiated a chat to disconnect my service. I declined a promotion, but it was still added to my account. Shortly after, I received a phone call confirming my service would disconnect on July 20, with internet remaining active until July 17. However, just three days later, my internet was shut off. I contacted Mediacom via chat and spoke with Molli, who then connected me with a live agent. He was helpful and restored my service, admitting the disconnection was due to Mediacom’s negligence. Unfortunately, three days later, my service was shut off again. I reached out through Molli again and was connected with Bonnie. She first said there was not an outage—then said there was. I took a screenshot of her saying there wasn’t. I was then transferred to Catherine, who claimed the issue was my modem and said she needed to disconnect and reconnect it. I explained that I did not want any charges and reminded her my account was scheduled to be disconnected on July 20. She confirmed she saw that in her system and said the repeated interruptions were due to the disconnect notice, and she just needed to resubmit it. I reiterated it was only June 22. She acknowledged that and promised I would receive a credit and that my disconnection would still go through for July 20. Then on June 30, my account was shut off again, and I was hit with a new $154 charge. When I called, I was told the disconnect was now scheduled for June 30 instead of July 20—per Karen. I was transferred to the loyalty department and then disconnected. I called back that evening and spoke to a woman who was extremely rude, demanded my social security number, and said my modem serial number “didn’t register.” I asked to be transferred and—again—was disconnected. When I called back again, I was connected to Seth in Loyalty. I tried to explain what had happened, but he refused to listen and insisted I needed to have an “actual issue” to speak to a supervisor. I requested a supervisor five times before finally losing my patience and ending the call. The next morning, July 1, I went to pay my final bill only to see it had jumped to $381. My June bill had disappeared from the system, and the disconnect date was now showing July 29. Then I finally spoke to Forrest (ID 4286)—and he is the only reason I’m writing this message instead of just walking away silently. Forrest was patient, understanding, and truly listened. He apologized for every mishandled step and escalated my case. After the July 4 holiday, he followed up with me to ensure the promised credit had been applied—it hadn’t. In fact, the balance had increased. Still, Forrest reassured me he would speak with his supervisor again and follow up. This entire situation should never happen to any customer. The confusion, multiple disconnections, misinformation, rudeness, and failure to honor agreed terms were unacceptable. But Forrest did exactly what a customer service representative should do—and more. If I had spoken to someone like him on June 12, I might still be a Mediacom customer today. Because of this experience, I will never use Mediacom again—and I know others who feel the same. Mediacom, you need more people like Forrest on your team. He deserves recognition and a promotion

There is zero chance anyone is choosing mediacom over competition. The ONLY reason people "choose " mediacom is because of no actual choice. Also Don't be fooled by Mediacom "Total Care". This is a department that seems very trained in "legalese" and are depending on customer ignorance to push service problems back on the customer. The only reason the "Total Care" email is spammed all over social media, reddit, Google/Yelp reviews, etc is to give the illusion they are fixing the customer issues. They simply aren't. - In my opinion (and others), this department is a waste of time. My advice is to avoid Mediacom if you can. Sometimes you get lucky and their service works great but as someone who spends a lot of time on the internet, their service is very subpar for the price.

No provider is going to be a well-oiled machine.. but definitely DO NOT CHOOSE THIS ONE!! Their technology outpaces their ability, making them the poster child for horrible service. Constant outages, and chronic glitches. Media-CON does not care that it's customers have to deal with all of their issues and problems and they do not care about their ever increasing customer complaints. They need a different Playbook, as the current one is obviously not working. This is the only service available in my neighborhood. If you have several choices other than Media-CON EXTREME FAIL.... choose one!

Trash internet provider constantly dropping and unstable without repair, with the occasional outages too :) Upload is especially bad.

I had Mediacom since I moved into my house 12 years ago. Had a plan that was basics plus one upgrade package. Had issues over the years but hung with them until this week. I lost the upgraded channels with no warning and they don’t allow the package I’ve had for 12 years. The only was to keep the extra channels is pay another $70/mo more!! There is no loyalty for longtime customers! I canceled since they wouldn’t budge on anything. Buh-Bye!!!