Medela LLCReviews of medela.com

Do not buy products from this company. I bought 2 pair of nipple shields and a breast pump from this company, based on reviews. After trying the items, I wanted to return them, as I was not happy with the quality( I tried many nipple shields and the material was unacceptable, and breast pump was not what I expected). I asked for a refund and they rejected it saying the product is of personal use and it should be sealed and unopened. This is a huge violation of Consumer rights act, any product should be eligible for refund in 14 days , provided the goods are intact, in their original boxes, and in sellable shape. This is outrageous... for example if you buy a pair of shoes, should the seller reject the refund for trying on them? A breast pump can be sterilised and put on the market again, I have refunded other pump before from Tommeetippy, no issue. Do not waste your money with this scam company.

WARNING BEWARE OF THIS COMPANY!!!!! First time buying from medela I need the adapter for my pump paid £40 for it two and half weeks later I get and email from ups stating would he delivered following day the next day another message was delivered and signed for but not by me I contacted medela straight away to be told I should’ve contacted them sooner when I couldn possibly of contacted any sooner the lady was very rude and said they delivered to another address on my PayPal even tho I had email proof it was for my address the company just fobbed me off and refused to listen I asked for a refund and they refunded the item but I still paid out £5 for delivery for an item I never received I will never every buy from them again. And I will tell everyone not to bother with this company absolutely shocking the way they treat there customers and I’m now out of pocket without the item I wanted DONT WASTE YOUR TIME OR MONEY ON THIS COMPANY!!!!!!!!

Produkterne er gode, men de har også næsten markedets monopol. Problemet er, at det er total Rip off og man føler at de virkelig prøver at snyde kunderne for flere og flere penge med nogle tricks. 1. De har forskellige pumper som har alle den samme opbygning, men INGEN af delene passer til en anden pumpe, dvs. Man skal købe ekstra dele til hver pumpe. De gør sig decideret umage for at slangen har for eksempel en anden tykkelse eller et andet formet hul i hvert pumpe, så man ikke kan sætte den samme slange til forskellige pumper, hvis man for eksempel skifter eller opgraderer, eller hvis en enkel del er beskadiget. Mange starter for eksempel med en medela symphony på hospitalet og er nødt til at købe delene til den, til omkring 600 kroner. Så er de nødt til at købe en anden pumpe til derhjemme, som koster 2500-3000kroner, men dele de købte før er ikke brugbart længere og kan smides væk. Det er virkelig usmageligt fordi produkterne er så absurd dyr. 2. Deres kundeservice svarer hurtigt på spørgsmål, men hjælper ikke og henviser bare til butikker hvor jeg kan købe nye ting. Jeg havde for eksempel en nødstilfælde hvor min pumpe simpelthen stoppede med at virke. Hvis man pumper, ved man, at man skal blive ved og få hjælp hurtigt, fordi man ellers kan gå bryst betændelse og ens mælkeproduktion går i vasken etc. De sagde, at jeg skal købe en ny batteri til omkring 1000kroner!!! Som også kun har et halv års garanti!!! Kundeservice i USA ville have sendt en ny pumpe afsted med express, og det samme ville jeg forvente her, til den absurd dyre pris. De ville ikke engang kunne give mig en ny batteri og var ligeglade med at butikkerne er lukket her under Corona. Jeg synes ikke man kan være dette bekendt overfor ammende kvinder. Det drejer sig om en medicinsk nødvendig udstyr som i nødstilfælde skal fikses hurtigt. Derudover er det en billig trick at lave alle delene så de absolut ikke kan kombineres med hinanden. Medela er åbenlyst ligeglad med deres kunders tilfredshed og er kun ude efter deres pengene. Køb hos andre hvis muligt!

Company is a joke, we have been waiting for over a week for the pump. I wish I had come hear and read the reviews before renting a pump from them. STAY AWAY. THEY WONT PICK UP THE PHOBE

Be careful, product only lasted less than a year...funny how their 1 year manufacturing guarantee is only 1 year. When you contact for help, even 1 month out of the warranty period, they won’t do anything! Up the warranty period Medela!!!

I have the freestyle and it has worked well for me until it didn’t. I lost my milk supply in the time I spent waiting for Medela to help. The pump began losing suction so I called the Medela customer service on 3 separate occasions (I was on hold for 30+ minutes with two of my phone calls). I was told to buy new parts and that was all the help I received. My warranty was over since I had purchased my pump with my first child. It was barely used when I began using it with my second 3 years later.

Terrible product. I have been through two of these pumps in five months, the diaphragm pops out of the motor and it becomes inoperable. No suction whatsoever. Save yourself the headache and buy another brand, these have been a nightmare.

Sadly although the pump itself is ok, their customer service is shocking bad! A part of my pump is faulty and I tried to contact customer services almost 2 weeks ago and I still haven’t got a response. As one of the other reviews states - they clearly don’t care about the breastfeeding journey or the problems some mums face. Really disappointing.