MechMaxxReviews of mechmaxx.com

Customer service is horrible. You can't get in touch with anyone. I still have not received my order. It's been over a month. No thank you for the $50 gift card. I would not order here again anyway!

I normally don’t write reviews like this, but I want to save others from making the same mistake I did. Two months ago I purchased the Mech Maxx SM-32 hoping to upgrade from a smaller mill and invest in a company I could rely on long term. Unfortunately, the mill has not functioned properly from day one. Since then, I’ve sent more than 20 emails along with videos and photos documenting the issues. While customer service has been polite, they have been largely ineffective at actually resolving the problem. After two months, I’m still left with a $4,500 machine that doesn’t properly operate. What’s most frustrating is not just the equipment failure, but the lack of meaningful support or urgency to make it right. I would strongly encourage anyone considering this company to think carefully before spending their money. There are too many good manufacturers out there to take this kind of risk.

I have an out of the box TX100 woodchipper that the forward hydraulic feed is not functioning. I sent an email got a response 18 hours later, replied to the email with the information requested and have not heard back in over 30 hours. I tried to call a general number was on hold waiting for a representative for 40 minutes and gave up. Take your money else where do not buy from this company.

They said they’re 72 inch finish mower works with a quick hitch, but you have to use an adapter requiring removal of the top hitch and then putting on the adapter which no longer makes it quick. The lower hitch’s are so low that I have to lift the mower to get it on my PTO. They have not been cooperative regarding refunds and keep sending me YouTube videos for instructions on how to correct the issue. Buyer beware

They do not stand behind their products. I ordered a brand new power washer and the power washer was missing a part one it was assembled. I called them to explain what part was missing. They responded back to me by email and would not ship me another one. I had to purchase the part that wasn’t packaged originally from the factory. One would think if you spend $4000 dollars with them and a simple part was missing they would stand behind it.

Their pressure washer is a lemon----never worked. the warranty replacement was also junk-----8 months later and still no operating pressure washer. All communication on repairs is in Chinese. DO NOT BUY FROM THIS COMPANY! 7/14/26 We had to buy an AMERICAN made pressure washer and completely replace the one that we purchased from MechMaxx. Do your self a favor and do NOT buy one of these pressure washers. Replacement parts take a long time to receive, and the only service support that we received was a fellow that spoke only Chinese, which made it very difficult. Our company waisted a lot of time on repairs, replacing warranted parts that still didn't fix the issue. It simply would not stay running, even after they sent a completely new replacement, that also did not work.

Bought the sm 32 been trying get it going for 3. Weeks. Put the 3 set of belts on it have sawed 8 logs Now the rubber torque bushing come out. No we are not overtightened it we torque it every time. Belts are just trash. Would not recommend this mill.

Ordered a stump grinder on 11/27. Was set for delivery 12/5. On 12/5 the Fedex truck driver dropped the machine off the back of the truck. I instantly refused the delivery and called MechMaxx. First impression was some company run out of someones basement. I was transferred to a manager who assured me the would re send another unit. Sent me a text the same day confirming. 25 days later I have NO replacement and only emails that make no sense and even ask me to rate the machine I do not have. On 12/25 they ask again for me to rate the machine and provide a link to reply to and the link auto generates an email telling you to use another email to send correspondence. This was financed through Affirm who directs me to solve the problem with the Seller. These people need to be reported to the AG and BBB. There is an entire Facebook page dedicated to experience just like this but not limited to bad customer service. DO NOT BUY. You will regret it. Buy from a US based company not some BS chinese drop shipping company. Worste buying experience ever and I spend over $50,000 on tools a year in my business. I wish I would have done more research. I have the entire email chain everything time date stamped. They are such cons they show on their website that I received the item on December 9th as if it were delivered. This is downright fraud. Please see the reply below from MechMaxx..this is AI generated garbage...this is a typical email from them but of course still no proof of a refund of my money already paid. These people pay for so much Google ad space so you cannot even find an American made product because they flood the search results with their products coming up in search results. Using ChatGPT I found and American made stump grinder with the same design for 600 dollars more but with thousands of high reviews---Don't get taken and end up dealing with these people. $600 is not worth the stress of losing your money or receiving a product with no support because it will still end up being a loss when you can't get parts or support. You still have a tool you can't use. Please spread this word. Farmry is another knockoff that always shows up with the MechMaxx searches for products. Dont get fooled. It's the same business model and its products are identical in looks and specs. Only painted a different color and different name.