andrew B.
Pregnant wife prescribed birth defect causing antibiotics
Your service prescribed antibiotics to my pregnant wife which our pharmacist and later our OBGYN said were known to cause birth defects. Thankfully, we checked with them before taking them. Your service was aware she was pregnant. I wish this was the end of our bad experience. I received a follow-up call from nurse, Rachel Buzzelli, who told me our OBGYN and pharmacist were wrong and their service had done nothing wrong. The reckless disregard for patient safety is highly concerning. I don't believe any pregnant woman should use this service. Customer service was nice and courteous, but be wary of their 'experts'.
Response from MDLIVEJan 22, 2020
Hi Andrew, we're sorry for this concerning issue that you faced while using our services. We continuously take into account feedback from our customers so that you may better access our service with ease. If you would like to provide us with more information on your experience so that we may better assist you in the future, please contact our customer service number at (800) 400-6354.