Sandra
14 hour wait
14 hour wait. I understand Covid-19 has everything overloaded....However, the wait time was first 180 minutes, then 5 hours later 60 minutes, then 30, then back to 60, then it stayed at 15 minutes for HOURS. For a 2 and a half minute phone call...thankful for the service BUT time monitoring could be improved.....
Response from MDLIVEMar 26, 2020
Hi Sandra, thank you for the positive feedback! Due to the current COVID-19 pandemic, we are experiencing much longer wait times than usual due to the unprecedented amount of appointments. If you would like to provide us with more information on your experience so that we may better assist you for next time, please contact our customer service number at (800) 400-6354.




