MDLIVEReviews of mdlive.com

Although I head a great experience with my assigned provider, I feel it is important to note the experience I had afterward, just to keep anyone else from feeling the frustration I did. I was prescribed an antibiotic, to which a few days later I felt I may be having an adverse reaction to. I messaged my provider through the app, which it totally allowed me to do. After no reply for a reasonable amount of time, I emailed the help function to ask when I should expect a reply, to which they said doctors could not be messaged through the app. Why it allowed me to with no warning that this was the case is my issue. I would not have known he did not get the message if I had not asked. Very frustrating. There is no way to follow up with the doctors after the appointment. I realize that it is not meant to replace your regular doctor, but I firmly believe that there should be follow up available for routine issues such as a slight need reaction and need for an adjustment after the initial appointment. This is just common medical care. I would not have used the service if my regular doctor were available, which he was not for the appointment or the follow-up.

Timely response during the coronavirus outbreak

Since I could not go to see my own doctor, I decided to try MDlive. I was pleasantly surprised by the help I received. If I had a complaint was that the doctor was very difficult to understand. She had a very thick accent and this made communicating difficult. Eventually I was able to explain to her what was wrong and then she was able to give me a course of action. In saying that I will only use this service during an emergency and stick with my doctor who understands me and my history. Thank you for being there when I needed help!

I called for advice re. some flu-like symptoms. The doctor referred me to the Wayne County Health Dept. I called and they said I should have called my personal doctor for advice.

The experience was for me mediocre. I did not appreciate the constant text alerts with unreasonable response times ( 5 seconds?) and the constant phone calls. As an individual who suffered from depression the anxiety this created was not good for my physical wellness. Also the doctor I met with seemed tired and I had to interject to provide info on previous rx I was prescribed for sinusitis in February 2020.

Once I downloaded the app and set up my account, it was easy. I answered the questions about my health, and what medications I was taking, I was given a waiting estimate. The doctor was very kind and professional and immediately called in my antibiotic to my local pharmacy.

Waited from 7:30pm to 1:30 am waiting to get a phone call at 1:30am to say that there are no doctors available. Tried scheduling another appointment but the appointment times were days out. Then got a phone call around 3:30 in the morning from a doctor that I wasn’t expecting because they said all the doctors were unavailable. I missed the appointment. Horrible service.

This was a very quick and easy process! From providing all of my information online to the phone call with the doctor. I am very grateful to have this as an option in a time when going to the doctor's office isn't quite as available.