Alexander O.
The Dr. was not bad, the rest of the personal....
The Dr. did a very good job. She worked with me the whole way through. The call i received from her was about about 3 hours after i made the appointment which i feel was not bad. About 12:40. She told me the script in for me at my pharmacy. I called them at 9:30 a.m.and was told that nothing had come. Called MDLive and was told that it was sent in but that sometimes it may take an hour for the pharmacy to receive. Waited two hours, called the pharmacy. Nothing. Called back MDLive. By this time, i could have called my Dr. and had the antibiotics. MDLive told me that they were trying to get a hold of the Dr. to finalize the script. I waited. It is now nearly 4 almost end of day. Called MDLive and told them that the pharmacy still have not received anything, I was told another different excuse and that is when i lost my patience. I told them to forget it. I was going to call my Dr. and wanted my money refunded since i needed the med at 10 at the latest. anyone on Immunosuppressants know that when an infection starts, you have to jump on it quickly. They told me ok. About 7 minuets later and i get the call from my pharmacy that they received it. I am understanding that there are other patients out there. But when i kept getting different excuses every time i called, that is when i say they may need to look into the software they use and retrain their staff.
Response from MDLIVEApr 30, 2020
Hi Alexander, we're sorry you had a poor experience with our services. We continuously take into account feedback from our customers so that you may better access our service with ease. If you would like to provide us with more information on your experience so that we may better assist you in the future, please contact our customer service number at (800) 400-6354.