MDLIVEReviews of mdlive.com

I have been seeing a therapist on their site for a year. He has never been Mr.Congeniality but the last session I had with him he verbally abused me and made me want to end it. Over and over he kept saying the same hurtful things. I begged him to stop, but he said no, he wanted me to hear it. I have never been a person that cried but I can't stop now and can't get past it. I have no idea how to recover from this.

This place is a joke. I’ve tried to make 3 appointments all three of which I could not connect with. When I finally get logged on after a Rep promised they can refill a prescription and then the doctor refuses. I’ve now called 3 times to get a refund and each time they put me on hold for 5 minutes and then Hang up on me. Will be disputing with my credit card company and bank.

I had been sick for almost three weeks, and I had been diagnosed with RSV the week before I called. My normal doctor told me to contact her if I wasn’t better by Friday because she would give me antibiotics. I could not get in contact so I tried MDLIVE. I tried to explain everything to him, length of illness, what my doctor had said, low blood oxygen, tightness in chest, etc. He told me I just needed to finish the steroids. I just left my normal doctor and I have pneumonia.

I started with MD Live several months ago. After about the 4th month my Psychiatrist just didn't show up for my appointment, and I was told that they have hundreds of thousands of providers, and they have no idea where my provider went. As if that response made all the sense in the world. That was the beginning of the end with them. By month six I was over it and went to a local office who offers telehealth. At least they have an office I can go to!

Updated 12/29: even though MD Live claims to care about its customers, all I got from the email address below was the same "standard" response telling me to call their helpline, which denied my request. MD Live simply doesn't care that it's violating federal regulations. I called the number to get access to my son's medical record, as I am entitled to. However, I was told that since he was on my ex-wife's insurance (even though we share custody), I could not access it. When I told them it was a violation of federal regulations, they didn't even seem interested. Please stay away from this company and do not let them examine your children, as they will not hesitate to violate the law to avoid sharing their records. Several attempts to contact them, either by phone or email, has met with the same response. They did not even bother to escalate this matter. I suppose my last option is to hire a lawyer to sue the company.

Awful customer service. Obviously they offload to people that are just there for basic and I mean basic support. They will hang up on you and say they don’t know several times. Super frustrating and not worth it.

Scheduled an online visit put insurance in and did everything I was supposed to do but I was still charged the 80 fee. So they charged insurance and me. That’s fraud and it’s a common problem if you read the reviews. I even did a 3 way call with them and the insurance company to verify coverage and was assured I wouldn’t be charged but yes I still was!!! They will lie every time you call and act like they are helping but total waste of time. They keep telling me to call insurance even though I have multiple times so I even have to do their billing work for them still to be charged. Always another excuse when I call. Don’t use them. Stay away plus they didn’t even help they sent us to urgent care so I paid 80 for a 45 second call that was useless and another 80 at urgent care. Such a joke!!

Totally worthless. A guaranteed waste of time. I've tried to use this service twice, in desperate circumstances, and both times there were NO providers available--or even scheduled!--in my area. And yet despite being unable to provide services, MDlive gives me the "10 minutes or less" wait time screen. It is only when I have called, hours later, that I finally get someone to admit that nobody is available. Why make people wait for hours? Did my insurance get charged? Just a dishonest and scammy service-and especially deplorable given that this is a supposedly medical service.