MDLIVEReviews of mdlive.com

I had two sessions with one of their providers and was trying to access the third session. First, the provider cancelled the appointment, but she did reach out to me prior to the appointment to reschedule, so I appreciated that. We rescheduled and when I tried to access the rescheduled appointment, I couldn't log in despite the fact that I had been fully registered in their system for almost 5 months and had already attended two appointments with my provider. The error message I got was that my account wasn't active. When I called their customer service, they said my registration was pending. I was even able to get logged in by resetting my password, but only once. So I know I was registered. Then if I tried to log in again, it would give me the same error message. I could only log in by resetting my password. Their agents told me to call my insurance provider because they would know what to do. I called them and they said the problem was not at their end of the line. So I called the MDLive help line and the agent said there's nothing they can do except possibly create a new account for me and merge it with the old account. Which leads me to the other problem. After the provider canceled the previous appointment and rescheduled it, I when I wasn't able to log in for the rescheduled appointment I was told the provider would call me. I waited 35 minutes and finally gave up waiting and called MDLive help line again. They told me the appointment was cancelled because the provider never showed up. At first I thought she had flaked out on me because the people at MDLive said she did. But she sent me a message in the MDLive platform and she said she was there and pressed the button to start the session and nothing happened until several minutes later the system said the appointment was canceled. The two stars are for the fact that I like being able to access care remotely rather than having go to the appointments in person. So they get two stars for that.

After taking over a quarter it a thousand dollars from me just for my first session, the "doctor" decided a few minutes in a was too much effort and ended the session. No refund offered. How is this legal?

Imagine a patient of yours trying to solve a medication problem, and customer service refuses to answer his emails. When he calls to get help with the medication he has been prescribed by one of your providers, he is told there is nothing they can do. This has caused a serious problem resulting in self-medication because MD Live refuses to get a message to the provider, to set an interim appointment before the next regular appointment, or to help in any way. He must have contact with the provider for a medication adjustment. If MD Live cannot handle this core task, it is hard to imagine why it is in business.

The Google Chrome browser isn’t supported for video calls so if you spend $290 for an appointment and then miss it because “this browser isn’t supported” when you try to log in ahead of time, it’ll be another $50 rescheduling fee. Kick rocks, I’ll go somewhere else.

I was charged $25, did not receive help or a prescription. I was able to self diagnose and the provider agreed, yet did not prescribe. I had to turn around and go to an in person facility and pay another $25 fee on the same day for the same diagnosis.

total BS service and company, dont waste your time see a normal doctor. Used it a few times for convenience and it was total disaster. They cannot do prescriptions or any tests. Chat GPT is better doctor than this joke telehealth.

I had an appointment scheduled for 5pm on Wednesday February 7th. I tried going online to cancel and couldn't get into my account because I couldn't remember my username. I tried to have it recovered but the Email I received didn't have it. I called at 4:55pm on February 6th which is more than 24 hours in advance. By the time I my call was answered and I got verified it was past 5pm which is beyond my control. Because of the representative on the other end of the phone not canceling the appointment I got charged a $50 late fee. When I called about this charged they said it was because I didn't give 24 hour notice. When I explained the situation the representative on the other end of the phone said that regardless of what happened it wasn't cancelled within 24 hours and I will not be refunded my money. I called this ripping off your patients. I will never use this service again due to this terrible experience.

Selected a 1:00pm appointment, only to find out I was supposed to do my own timezone calculation and therefore missed what was really a 12:00pm appointment by 11 minutes and was charged $50.00 for the missed appointment. When making my appointment, there was nothing stated about timezone adjustments or changes and that should be something that is made very clear to avoid people losing $50.00 plus the initial fee they paid to schedule the appointment. Highly disappointed that even when I called customer service no one could help with the situation.