MDLIVEReviews of mdlive.com

You can only get medication refilled three times a year. I have asthma and need life-saving medication and Lina May Abujamra wouldn't refill it.

I normally do not leave reviews, but it’s time for me to start holding these rude people accountable. MDLIVE has helped me so much and has been great but there’s only this one provider that I have seen twice that has been extremely rude that I had no choice but to report him and if nothing is done, I’m going to the board. I will leave his name so in the event that you are not familiar with some of the providers in Texas stay clear away from this one. Mohammed Ajmal Panezai

I keep getting errors when attempting to make an appointment. I have called in to report the error and nothing was done because I had the same error last time I tried to use this service. I have scheduled 4-5 appointments between last night and this morning, without successfully being able to speak to a doctor. I just get an automated call telling me I missed my appointment. I even gave a different number and had the same experience. I am sick and just want help and a prescription for it. I am done with MDLive. This is ridiculous.

CAUTION!!! I used this app because it's included with my insurance. However, I will never use it again. I saw a provider and was prescribed the wrong prescription, when I went to message the provider I found out that you're not able to. I contacted customer support and was told that "the doctor must contact you first" and I have to wait for the nurses to set up a dialogue with the Doctor. This is dangerous and unacceptable. I will never use this app and warn everyone not to use it.

Impossible to get a refund when they screw up insurance claims. Zero customer skills, they talk down to you, do not accept responsibility, and definitely pull all the stops to keep from righting THEIR wrong. If you use this company because insurance throws you a bone vs going into the doc, save yourself the never ending headache.

This is the worst Telehealth on the market. I am diabetic and in desperate of my weekly injection. I did MDLive this morning and they sent me over a prescription but I am new to the insurance and did not know that my injection was not covered. I have had this situation before and all other Telehealth services will help you to get your med. They told me we will not switch it to a generic you get what you get go to urgent care. Like I said this is a Diabetic injection I need it if I was using for weight loss it would have been no problem to switch. Do not trust this site they are trying to kill people.

I initially intended to award a five-star rating until I encountered challenges with customer service. Although I am inclined to give a significantly lower rating, it is evident that the quality of medical care should not be marred by subpar customer service. During my appointment in February, MDLIVE erroneously billed the wrong insurance. Consequently, the claim was denied, and $108 was charged to my personal account. Upon reporting the error in March, I was informed that a refund would be processed within 45 days. However, I have yet to receive the refund, and each time I follow up, I am met with evasion and am required to repeat my account. Despite the assurance of escalation to a supervisor, I have not received the promised resolution. I assert that as the error was on the part of MDLIVE, I rightfully request the return of the $180.

The communication with this company is awful. I have found it impossible to have an online appointment. I give up.