MDLIVEReviews of mdlive.com

This worked better than expected for a swollen eye issue just before Thanksgiving. I appreciate the fact I could send two pictures of my issue all from my phone. I actually had called to schedule for the next day, but she was able to get me a link and connection right then. The doctor was engaged and helpful the entire visit and would have prescribed an ointment, but I already had it on hand (he verified it was new medicine, not just rolling around in my cabinet for years). He even sent an email to follow-up. I was able to find resolution to my issue. Four stars represents the fact I couldn't find how to connect with an additional pictures to the exact visit or a viritual follow-up of sorts to make sure the swelling was under control without talking to the actual provider. None the less, it has all worked out. I'm actually still dealing with the issue 4 weeks out, but it is under control. Did it keep me from going to the urgent care; YES, I wouldn't have gone anyway just because we live rural and there actually isn't one locally available. So for rural living, the MD LIVE is a God send. Thank you.

Love the online Quick and safe.

Quick, Knowledgeable, Helpful. Well done!

The doctor was friendly and efficient as much as possible for a vidoe visit. She gave me good advice that has helped and a Rx that was ready at my local drugstore quite quickly

Unfortunate experience thus far. I think, compared to everyone else on this review site, I've just had a very unfortunate experience with this company/service. Yes you can get connected quickly, yes you can get what you need quickly without needing to actually go anywhere...but my experience went like this: Called for a potential bacterial infection, got connected and received an antibiotic prescription (so far so good). Had to pay $45 to even speak to the doctor, but it is what it is i'll pay it. Come to find out, unbeknownst to me, i had either 1. an allergic reaction or 2. too high of a dose of medicine from what the doctor prescribed and had a severe reaction. The pharmacist told me to stop taking the drug immediately and to talk to my doctor. You cannot talk to the same doctor about anything without paying another $45 (strike 1), then come to find out later, my insurance actually has a $0 copayment for MDLive and after looking into this with MDLive they were very reluctant to give me a refund for the visit, even though they got the check from my insurance (strike 2). 45 days are to be allowed for the refund to process. When calling about the refund they refused to let me talk to anyone in accounting to figure out how the refund works (strike 3). They mentioned they would put a 'note' on my account, but that's as far as you're allowed to go. I think this business is very shady and has low-level customer service.

Good, helpful information.

Fast efficient response. Makes going to the Dr easy

Quick and Easy! Filled out questions on line, got a call within a few minutes from the doctor, answered his questions and he called in a prescription to my pharmacy of choice. Way faster and easier than going to the doctor's office!