MDLIVEReviews of mdlive.com

Yesterday was supposed to be my first session with an MDLIVE therapist, but it was a complete mess. Ten minutes after the scheduled start time—with no one calling or connecting—I called MDLIVE to find out what was going on. To my surprise, they told me my appointment had been canceled, but they couldn’t tell me when, why, or even who canceled it. Meanwhile, I had received multiple alerts reminding me not to miss the appointment, so none of this made any sense. Then, in the middle of that support call, the therapist called me directly, apologizing for Internet issues. So… which was it? Was the appointment canceled? Was it running late? The lack of communication and coordination was frustrating and made an already stressful situation worse. For a mental health service, this kind of disorganization is unacceptable. It made me feel like my time—and care—didn’t matter.

I found a therapist that I was able to work with online, and we had had a number of virtual sessions. But I needed to reschedule a session, so I tried to rebook it. They offered no options to rebook other than to give them wide open timeframes that didn't work. I have one available hour a day. MD Live, a company that employees therapists, refused to contact the therapist to ask for anything. They wouldn't tell her to call me to reschedule. They wouldn't call her to give her my schedule. They wouldn't call her to find out her available hours. The time that I spent creating a working relationship with this therapist is now wasted. This is no way to run a mental health organization. They just made it worse.

I would give a zero but that appears impossible. I only needed a PCP to help me get New mask, headset and hose for my CPAP. What could go wrong? Everything. The provider never contacted me. Not in any way. Yet recorded that I was not available which is a lie. Never ever trust these guys with your care. They are not competent to even keep appointments. How bad would they mess up your care?

If I could rate MDLive with a negative star, I would. Multiple times we have called in to their services and they refuse to prescribe medicine and tell us to take a nose spray (which we do twice daily) and allergy medication (which we do daily) and an OTC for symptoms. They take their copay and continue on their way. The last time this happened to my husband, he went to urgent care after the phone call because he felt horrible and was convinced he had an ear infection (he explained this to the MDLive representative). Urgent care doctor said his ears were extremely inflamed and infected so they gave him multiple injections (ceftriaxone, methylpred, dexethoson and Ther/Proph) and a round of steroids and antibiotics. We called to try and get a refund of our co-pay from MD Live and they tell us that we should have followed their Doctors orders and there's nothing they could do. Unbelievable!!! DO NOT USE MD LIVE if you think you are sick!!!

DO NOT USE THEM!!!! I was sent to them by my insurance company and now I know why. I called them and gave them my info over the phone they verified it and then proceeded to get my debit card information for my copay. A month later they charged my debit card $89.00 claiming that it is because I did not have valid insurance, which I do have. After much back and forth I find out they had input the wrong information. After correcting the information they then proceeded to tell me the only way to resolve the issue was for me to file a claim with my insurance company, which I did. I got a statement from my insurance company and so I called MDLive to find out about the refund only to be told now that the only way they will issue me a refund is if I first get my insurance company to do a 3 way call with them and myself and second they have to resubmit the claim on their end.

Terrible Experience MDLive should not be a company by any standard. It is the most dysfunctional, terrible experience I've ever had with a medical company in my life and no one should EVER have to use it. I scheduled an appointment for a medication refill recently. It said the doctor sent the medication to my pharmacy but when the pharmacy got it, it still required AUTHORIZATION. Meaning some how, the drunk doctor never authorized her own refill. And I couldn't get it refilled any other way because when I called the stupid hotline for the stupid place, the person on the phone told me that I had reached the maximum refills even though the refill was never authorized to begin with. I don't know how this company has remained in service for so long but it needs to shut itself down immediately.

If i can give a zero I sure would. Tried to get clarification on medication instruction. Doctor told me one thing but then I get a Consulation Summary that tells me the complete opposite. Try to get clarification from the doctor has been extremley painfull. They'll send you a message and then stop communication so ther can be no reply from you.

I needed antibiotics for a sinus infection. I got prescribed a steroid, which is in no way helpful. I am 48. I have had sinus infections before, and am aware of how they feel. Some "doctor" not listening is not worth the $89 I paid. Thanks for nothing .