MDLIVEReviews of mdlive.com

I found the doctor I dealt with to be argumentative and not understanding of my patient history to prescribe me medication that specialists have stated works in the past. I realize the bottom of the barrel doctors need to practice somewhere because they are not qualified to work as “real doctors”. It’s the island of misfit doctors here.

Got TWO notifications 15 minutes before the appointment, letting me know the appointment was going to happen. Two minutes AFTER the appointment was SUPPOSED to happen....got a notification that the appointment was cancelled. Their 'customer service' was....appalling. Zero help. I would avoid this AT ALL COSTS. Garbage. UPDATE: Received a message today (Dec 11th, 2025) stating: "We apologize for the unsatisfactory experience you had,, We are committed to patient satisfaction and would like to improve your experience. At your earliest convenience, please contact our customer service line at 800-400-6354 to speak with a Health Service Specialist for assistance and to address your questions or concerns." I called the number...and after explaining the situation three times, the agent said she 1) Had no idea what I was talking about 2) Had no idea who to transfer me to and 3) Asked me SEVERAL times what kind of doctor I'd like to speak to. An absolute waste of time...I'm amazed they are still in business. They reach out THREE MONTHS after the incident...just to prove that they have new ways to fail. DANGER. KEEP AWAY.

My child needed an extension on her Dr note so I contacted their support. The agent “Shay” told us that the note would be uploaded to our account. Today when it wasn’t I contacted them and was told “so sorry, nothing we can do” Had they told me YESTERDAY I would have made another appointment and paid another $10 to get the note. Manager “Serena” was polite and completely unhelpful. I would not use their service if my butt was on fire and they had the only hose in town. Avoid at all costs. There is a campaign beginning on social media to encourage Cigna to swap providers and I suggest you join. Less than two stars on trust pilot? I wouldn’t trust them to care for my guinea pig.

A lot went wrong. Its website and communication processes are very user unfriendly. In addition to the nonsensical tech difficulties, the customer service agent spoke very garbled, hard-to-understand English. I'm not xenophobic and have taught ESL before. The individual clearly didn't have the English speaking skills in terms of understanding and pronunciation to be functioning in a position of customer and medical processing. After I went through the time and frustration of getting into the system as a patient, I encountered a doctor I found rude, dismissive, presumptuous and ageistic. As far as I know I was billed $25 for their services, but having read some other reviews, I'm concerned it may be significantly higher. When I logged back in to respond to a nonexistent message that was supposedly there which required a password change for a PW I didn't forget and reused again as a new password, I saw the prices as $89 for services. It's rabbit hole that I regret getting pulled into.

Very disappointed. They charged me $270 even when I had to call back for a question. Apparently they don't check your insurance prior to save you the $89. I could have gone to an urgent care for $50. The doctors on the other end throw you a bone and if you call back they charge you again for a question. I called in March April and July and not one time did they tell me I was not covered

Company is located in Pakistan , they claim they are in California. They 100% share your personal and medical information with other companies. I found them still charging my card long after i cancelled my treatment and cancelled my online account. They told me I cannot cancel my account and I agreed to share my information medical and personal when i signed up. This company is 100% committing fraud and steer clear from giving them your information. They refused to give me an international address so my attorney can write them.

Doctor's diagnosis and treatment plan was general information anyone can find on Google. No prescription and told me to use over the counter products that I had already used and listed on the questionnaire. They won't refund my money, gave me a credit that was less than what I paid originally for a future online visit even though I made it perfectly clear that I was unhappy with their service and would not be using it again.

MDLive will charge despite having insurance coverage for 100% of virtual medical visit. And they will do so repeatedly despite having full Cigna coverage info. Reviews of bbb.org reveals common fraud scam against many insured patients across USA. Avoid if possible, or expect to be charged out of pocket despite full insurance coverage.