Mercedes-Benz USAReviews of mbusa.com

Mercedes Benz of West Chester, PA provides poor service and over charges. I took my Mercedes for a repair and they took forever, dismantled a significant part of my car, and told me 3 modules needed replacing. This was after they charged me over $800 for a new battery as a start of the diagnoses. Communication was poor and I finally took the car to another Mercedes dealer in Devon, PA and they dx the problem as one module, repaired it quickly, communicated effectively and politely, and charged a reasonable amount. I will stay with Devon for repairs in the future.

1/18/25 UPDATE: Once again another misinformation from this Mercedes dealership. I called a few days ago since my Mercedes app no longer works and was asking me to pay for the subscription. For a new Mercedes you won’t be able to remote start your car unless you have the paid mobile app. When I purchased my car in January 2024, I was told by sales rep, Jimmy Sabet that I would have the paid subscription for 4 years, now January 2025 I no longer have the app and is asking me to pay either $15/month or $150 per year which is absurd. Why can’t I just remote start from the physical key fob!? Well Mercedes does it on purpose and doesn’t have that feature on the physical key fob. On 1/16/25 I spoke with the Sales Manager, Mike which was no help, that he cannot do anything, well he is the manager so he could waive it, but no he just told me to speak with my sales rep, Jimmy Sabet, which I declined since I had that bad experience from the beginning and knew he was just going to deny our conversation. Again, have everything you talk about in writing in the contract prior to buying a car. 2/10/24 UPDATE: I had to lower my review to a 2-star as we had a deal of grounding my previous non-Mercedes Benz car at their dealership since they were going to fix both of my rims on the passenger side. Salesperson “misunderstood” me and thought I only asked to fix the front passenger wheel only, which it doesn’t make sense. On top of that they told me they were going to pay for my last payment and disposition fee of my previous lease, after waiting hours to finalize finance paperwork, I noticed they just added the last payment and disposition fee to my new contract, so I’m paying for it. Please make sure you read everything they show you in the finance portion and have everything in writing before you sign. Keep in mind at the end of the sale they will ask you to submit a 5-star review on Google, hence the reason of so many good reviews. 1/15/24 Jimmy at Bridgewater Open Road Mercedes Benz was so helpful and excellent! Very professional and great help at assisting me with my new Mercedes! I definitely recommend going to him! It was a quick and pleasant experience.

I have a one year old 300 GLC 2024, and I want to get rid of it. It has had to go in the shop twice in less than a year, and they lied to me about the remote start. They do NOT have remote start on the key fab, but said I would use their app. What they didn't tell me is that after one year they make you pay $150.00 a year for remote start. I have had one issue after another.

I purchased a used GLC 300 and I have been to the service center 7 times since.

Disappointed with the warranty provided by Mercedes Benz My name is Jose Del Pino, owner of a Mercedes Benz GLC 300 SUV. I want to report a problem I have with the driver's seat. I think it is a factory defect (since the dealership told me that the material of those seats has been of poor quality), the seat has started to peel. The dealership says that there is no warranty for this, but I find it unacceptable that, in a relatively new car with only 39,000 miles, this problem was reported last year at the annual maintenance with 29,000 miles, there were already signs that the seat was starting to peel. This year it was worse, so I reported it because the quality is not up to par with a brand like Mercedes Benz. I am very disappointed that a Mercedes car has this damage with just 3 years old and 29,000 miles (when the problem started). After waiting a few months with the claim and several calls to Mercedes customer service, they told me that this damage is not covered by the warranty.

Due to an accident I purchased a car through Gilbert Mercedes. I have to say the experience was one of the worst in my life from start to finish. My sales representative refused to assist me with any post transaction items that were needed. I tried to contact the GSM ( General Sales Manager) "John" to express my complaints/ issues and he refuses to pickup the phone or return my call. I would think buying a Mercedes should and would be a pleasurable experience. In this case it's been anything but. This transaction was all about commission and forget the customer. I would not recommend the Mercedes of Gilbert. I buy a Mercedes every 2 years and have never been treated like this, I'm not sure after this experience I will buy another Mercedes.

Mercedez-Benz of Plano TX, Service Department: I bring my GLS 450 to the dealership for issue related to Airmatic system, impacting one side of my car sagging, while in the park, but soon I start my car it stabilizes all tires and runs perfectly fine, but i decided to have dealership checked about the root cause and get it fixed, my car stays in the dealership for Three days, and they replace air compressor, saying this was the issue, and you car is now fixed, but within a week i started to have the same problem, but this time the whole back of the car get impacted, and malfunction sign appears, inform service advisor, bring my car back, and after two three days of inspecting, they said that the air bags for both rear suspension need to be replaced, when I ask that why you change the compressor before, but they have no clear answer, I had no choice but to agree, assuming that the information is coming from Mercedez benz service advisor, and they keep the car for another three four days, and after I got the car and drove for 5-6 miles, it shows the same malfunction sign and sunk in the back again, towed the vehicle back, they recommend another part to be replaced, and keep my car for almost a week, but the issue remains. In the meanwhile I had a conversation with service manager and inform him that my car is in worse shape now, even after spending more than 4000k, and they are unable to identify the actual problem. I did send an email to service GM ( Daniel), and ask him to refund all my money, and I will get my car fixed from other dealership, since you guys take over 20 days, four visits, over 4k payment, but issue remains, but his advise is to bring it back so they can replace other parts and charge me more. I was so frustrated with all this, that I trade my beautiful GLS and bought another car. During the whole process, i bee communicating with service manager, service GM, my service advisor, but no one help me out. I will never recommend anyone to trust Mercedez dealership of Plano for service, they just rip you off, and frustrate you up to the extent that you keep paying them, as they want, or replace the car.

I need to buy a new car and your vehicle searh at MBUSA has been a disaster for the last four weeks. The search fuction now is impossible to use. Please fix it. Spencer Zick, Le Claire, Iowa