Mercedes-Benz USAReviews of mbusa.com

We regret to add a negative review. However, we have no choice but to voice our concerns. The company's U.S. payment processing system is terrible. Sadly, a company with such a broad international reach is beset with myriad problems. Its financial services function is woefully wobbly. A useless so-called CHAT LINE consists of auto responses only. Among other practices, callers to Mercedes Financial Services face intolerably long holds. When finally connected, its live personnel are often poorly trained, bordering on flippant. The collections arm repeatedly harasses customers by phone erroneously claiming payments routinely sent by banks have not been received. The products from MBZ are excellent. Too bad MBZ U.S.A. Financial Services is so horrid.

I bought a new 2024 GLE450. After the vehicle was delivered to me, I heard a very annoying noise from the back every time I slowed down to stop. Mercedes service said it was from the rear camera cover opening and closing. This was not disclosed to me. I contacted Mercedes Benz USA and they refused to do anything about this manufacturing defect. I have bought 5 Mercedes in the past. I will NEVER buy another one. Worst customer service ever!

Mercedes Benz has -- without exaggeration -- the worst customer support I've experienced. I'd rather call a healthcare company or the IRS, honestly. My issue was this: the window failed on a brand new Sprinter van. This is not normal. I've owned many cars and never had one that had a failed window. I did not take it to a dealer to get fixed because it was 5 degrees out and snowing and to tow a vehicle in that weather is patently insane. The nearest dealer is 4.5 hours from my house as well. I got the window fixed near my home and asked to be compensated. Over the last 4 months, I called at least 20 times and sent at least 10 emails. I received one "call back," which I put in quotes because my phone registered no such call. I received one "email," which I put in quotes because it said nothing, meant nothing, and did no more than indicate that a call was attempted. In my ceaseless calling, I've only heard that "the case is not yet sorted," which still helps in no way. No one will return any kind of call or email. It's absurd. Oh, and get this -- this serpentine belt failed on this sprinter when it had just 500 miles on it. This is its second major issue before 3000 miles. THE WORST.

To whom it may concern at Mercedes-Benz, I am writing to express my deep disappointment with my experience as an owner of the Mercedes EQY electric vehicle. First and foremost, I must clarify that this model should not be marketed as an SUV — it does not meet the expectations, size, or functionality typically associated with that category. Beyond that, the overall driving experience has been far from what I expected from a brand like Mercedes. As an electric vehicle, the EQY feels overly dependent on its internal computer systems, to the point where I no longer feel in full control as a driver. I’ve encountered multiple dangerous situations where the car has stopped abruptly in the middle of the street or suddenly pulled itself sharply to one side without warning. These incidents were not only frightening but could have easily led to serious accidents. I live and work in Florida, regularly driving along I-95 from North to South. What used to be a routine part of my day has now become a source of anxiety. There are times when I find myself calling an Uber instead of driving my own vehicle — simply because I no longer trust it. I have owned several vehicles throughout my life, including luxury models, and I chose Mercedes expecting excellence, safety, and reliability. Unfortunately, the EQY has failed to deliver on all fronts. I cannot, in good conscience, recommend this vehicle to anyone. I am completely dissatisfied and sincerely hope that Mercedes takes these concerns seriously for the safety and satisfaction of future customers. Sincerely, Paula Ambrósio

I had a deeply concerning experience with this service center that was both shady and dangerous. I brought my C43 in for service because the front passenger tire had a bubble forming on the sidewall. Since I had purchased the extended tire and wheel coverage program when I bought the car, I trusted that they would handle the issue professionally. They assured me it would be taken care of and sent me home in an Uber. When I was notified that my car was ready, I conducted a visual inspection, and everything seemed fine at first glance, so I drove off. However, a few weeks later, while driving on the highway, the driver-side tire suddenly lost all pressure. After pulling over and inspecting the tire, I had the car towed to the nearest tire shop. To my shock, they discovered that the puncture was exactly where the bubble had formed. The markings from the initial dealership visit were still present on the tire. It turns out that the service center had dismounted the defective tire and remounted it on the driver side. Because the tires are directional, the bubble was now hidden on the interior side, making it invisible during a standard check. When the bubble burst, the deflation was instant, and it also caused the rim to crack. I had to pay an additional $100 deductible to get the cracked wheel replaced by the dealership. This reckless and deceptive practice not only eroded my trust but also jeopardized my family's safety. As someone who has owned numerous BMWs, I decided to give Mercedes-Benz a chance this time, but this experience has left me with serious regrets. I even encouraged my father to purchase a GLE450 here, which I now deeply regret. While the car is still under warranty, I’ve lost all confidence in this brand and dealership. Moving forward, I feel it’s safer and wiser to rely on independent specialists and pay out of pocket to ensure my family’s safety.

I find it telling that MB always sends out a survey after service at a dealership, but they never respond to negative surveys or reviews to try and make things right. I guess they feel they’re too big for that. I have a Sprinter 3500 Diesel that has cost me over $5k in repairs, to the DEF system alone, in less than a year. The first problem was a check engine light. I stopped at the MB dealer in Santa Fe, NM just to get the check engine light read. I was told to make an appointment for about ten days down the road. I walked out of the service manager’s office as he was still trying to justify those words. Needless to say I will never visit MB in Santa Fe again. Arriving in Henderson, NV I made an appointment for 10 a.m. to determine the cause of the check engine light. For some reason I feel that when an appointment time is kept on my end, it should also be kept on their end. I guess MB thinks differently since I sat there for six hours. Once completed I get a list of inspections, one of which is that the tires have good tread. Since they were only six months old I didn’t really need to know that. One of many useless facts they gave me. They also could not tell me why my turn signal was blinking quickly when no lights were out, just a couple LED’s out. When I told this to a mechanic at an Indy shop, he replied straight away that a tech would have to spend quite a bit of time checking each LED to see which ones were bad. I guess the Indy shop is more knowledgeable than the MB dealer. If I get repairs performed there at the dealership, they will waive the diagnostic charge. We’ll see later how that charge is still incorporated into the repairs. Henderson forgot they gave me a $200 credit when they did service I did not ok. Since it was the mechanics word against mine, I lost. Needless to say, I will never visit the Henderson MB again. MB North in Houston does not even bother to call you with updates, they use text only. Once again I had to have the full diagnostics performed at Houston North just to find out what was causing a check engine light. I received a list of almost $10k in repairs, most of which were normal main. items which would be performed at my next scheduled oil change. One item was the front brakes with a price tag of $1925.00. I paid the Indy shop I go to in Houston $800 for the same front brake job. MB, when I told them I was picking up my vehicle, suddenly had specials and discounts they could offer to bring the price down. Too late. And after all this, those diagnostics, which I had to pay $300 for ($300 + $800 is still cheaper than $1925) could not even tell me what the check engine light problem was. So I paid $300 for nothing, just gave it away to MB. Of course, 50 miles away the check engine light went on again. Then again after repairs were done. Then again after even more repairs. $3500 later I was able to drive away. Needless to say, I won’t be going back to Houston North MB. The DEF system, which is basically the emissions system for a diesel engine – DEF injector replaced around 80k miles along with a leaking DEF supply line; SCR pipe (catalytic converter) replaced at 106k miles. Both NOX sensors also around 106k miles. One of the NOX sensors was installed slightly cross threaded. My claim that this was done at the factory since no one ever serviced the emissions pipe before, fell on deaf ears. MB investigated and was told by MB Houston North that I had previous work done on that area. Lies. My last Chevy Silverado had 240k miles on it and never had any major work done over $1500. This Sprinter is supposed to be good for 200k-300k miles. I’m pretty sure I can’t trust it for a trip to Alaska. I can go on and on. MB has changed service techniques so that Indy shops can no longer make some of the necessary repairs, because they are no longer allowed to clear the codes and make the vehicle driveable again. I can understand why MB has a rating of only 1.4 stars. I will never buy a MB again, but it came with the RV box on it, so I had no choice. My advice is to not buy a Mercedes Benz. Send them back to Germany. Buy American!!

Absolutely no customer service.! I have a 2023 EQS 450 and when you ask for services or parts, they are rude, not helpful, and careless about their customer. I WILL NEVER BUY A MERCEDES AGAIN.!

To whom ever you pray… Pray very, very hard that you never ever have to do any business with Mercedes benz Financial. For a luxury automobile that is grossly overpriced having to deal with the imbeciles at Mercedes benz Financial has caused me health issues that I may never recover from. Somehow they find the stupidest. The biggest liars and just plain idiots to run and work in this area of Mercedes-Benz. I have been driving Mercedes for 40 years. I have a credit score of 828 which says a lot about my character and yet I have been treated like dog shit by this company And because of my most recent experience which included over 120 phone calls during the last three months, I will never buy another Mercedes!!! And I strongly urge you to look for a company that respects you and doesn’t treat you like garbage!!!