Mercedes-Benz USAReviews of mbusa.com

I am extremely disappointed with Mercedes-Benz and their lack of accountability regarding a serious design flaw on the 2025 C 300. The vehicle was designed with the radiator completely exposed, leaving it vulnerable to even the smallest road debris. In my case, a tiny rock hit the radiator—not even enough to puncture it—and still caused over $3,000 in damage, and the car has less than 3,000 miles. Mercedes-Benz already knows about this issue, yet they still refuse to help or take any responsibility. Instead, they expect owners to absorb the cost of a problem caused by their own poor engineering and design choices. It is unacceptable that a luxury brand would ignore a known defect and leave customers unprotected from expensive repairs. Very poor customer service and extremely disappointing for a brand that claims to deliver quality and reliability.

I purchased a Mercedes-Benz Certified Pre-Owned (CPO) vehicle which supposedly came with a CPO warranty. They refused to honor the terms of the warranty, even though their own website specifically stated that this repair should be covered. Once I proved to a representative named Aquelin that their own website specifically states that this repair is a covered service under a CPO warranty, the local dealer apparently "tried" to fix it and determined it to be "unfixable," Mercedes-Benz USA offered me a VERY small amount of compensation and refused to budge. I would never buy another Mercedes-Benz vehicle.

I dont recommend any person to buy Mercedes benz, I lost my car 55K with manufacture problem. And they are not fixing this problem, this message to all dont buy this brand . Bad service Bad costumer service Bad to fix problems

URGENT SAFETY CONCERN for 2022 SL 55. Car is plagued with numerous serious factory defects. Chips, safety recalls, software updates. Air conditioning . Engine misfires on the interstate and major roads and shuts down. It is a safety risk and I have lost all trust and reliability with MB Corporate. I have received no meaningful support or resolution from MB Corporate despite the safety risks I have lost confidence in this vehicle. I am genuinely afraid to drive the car fearing it could lead to a fatal accident. I have six months left on my lease and Corporate will not take it back so I can move forward. Corporate needs to do the right and completely terminate my lease. They know the 2022 SL are having many problems. Mercedes Benz Corporate needs to do the right thing by taking this defective car back and show loyal customers that safety and integrity still matter. I have been victimized enough.

I took my 2024 E-450 to Mercedes-Benz of Nashville for service, and the next morning I discovered the right mirror housing was broken. There were no scratches or accident damage — it clearly happened while the car was in their care. The dealership flat-out denied responsibility and told me to go through my insurance. After weeks of chasing MBUSA, they finally called back and insulted me with a token 20% discount instead of fixing what their dealer broke. This is disgraceful, dishonest, and absolutely not what anyone expects from a so-called “luxury brand.” Both the dealership and Mercedes-Benz USA have shown zero accountability and zero respect for their customers.

MB USA customer service is lacking. They never return phone call or emails. We were asking them to extend the warranty to 150,000 miles on a 2022 E350 that suffered a blown cylinder head at 32,000 miles. We were informed that most likely it will fail again in about 20 to 30 thousand miles. It is a fault cylinder head on the M260 engine that is well documented by MB. Horrible company and will never trust their vehicles.

Since May 28, 2025, I have submitted complaints and reached out to: The General Manager at Mercedes-Benz Fort Washington Mercedes-Benz Financial Services (MBFS) Mercedes-Benz USA Sedgwick Automotive Claims (Brittany Mitchell) The National Highway Traffic Safety Administration (NHTSA) (Complaint ID: 11665555) The Better Business Bureau (BBB) The Consumer Financial Protection Bureau (CFPB) To date, MBUSA continues to demand that I pay $12,873.52 in negative equity from a prior vehicle that was surrender due to mechanical failure and additional charges for Prepaid Maintenance and 4N1 Assurance Protection related to a vehicle that was replaced due to serious mechanical defects—and whose replacement also failed repeatedly, including dangerous stalling incidents. This is deeply unfair and, I believe, unlawful under Pennsylvania's Lemon Law.

I am writing to express my growing concern and frustration regarding multiple recurring issues with my 2024 Mercedes-Benz GLC300, which I purchased new. The vehicle currently has only 9,882 miles, yet it has experienced several troubling problems that are completely unacceptable for a vehicle of this age and mileage. The first issue began with the power side mirrors, which do not automatically fold in when the car is locked. The dealership initially suggested it might be a software problem and claimed to have performed an update, but the issue still persists. Next, the windshield wipers began activating on their own for no apparent reason and would not shut off—even after turning off the car. The dealer replaced the wiper motor, yet just today the same issue happened again. On top of that, the car would not start, the wipers kept running, and multiple warning lights appeared on the dashboard, including the "Check Engine" light. This kind of behavior is alarming, especially from a brand like Mercedes-Benz. A vehicle with fewer than 10,000 miles should not be experiencing repeated electrical and software malfunctions.