Mercedes-Benz USAReviews of mbusa.com

I have had my 2015 C300 W4 since 2018. Here are the facts about my car and experience. I purchased the car at a Mercedes-Benz Dealership in Long Island, New York. I purchased it at 12,000 miles. As of today, April 4th, 2022, I have a total of 36,000 miles. My warranty had expired in April 2019. On March 9th, my dashboard had a check engine light sign come on in so I took it directly to the Foothill Ranch service center in California. Again, I have had this car since 2018, barely drove or had any miles on it, and always received the A and B service maintenance at a certified Mercedes-Benz dealership. After checking out the engine light, Benz told me I had a positive crankcase valve and needed to replace it. The costs? $1,900. Plus, I had a diagnosis where I would need about $10,000 in repairs. I thought this was absurd being that I did not have any miles on this car or that my car would need such a costly repair plus $10,000 worth of other repairs. I reached out to the customer service team at Mercedes-Benz where I was assisted by a man with the initial S. He came back to me reading off a policy script saying they would only cover 50% of the total repair costs of $1,900... Imagine hearing that Mercedes-Benz wants to cover only 9% of the total costs of repairs my car needs. I reasoned with him letting him know I would cover up to $2,000 of other repairs needed if and only if Benz could cover the replacement crankcase valve. In return, he again reads the same script saying Benz can't do anything else. It was just so disappointing to work with someone who acted as if it was his money that I was asking for. He didn't even empathize or try to advocate for me being that I hadn't even driven this car. Yes, my warranty expired but again, I only had 35,800 miles when I initially brought the car in to check out the engine light. This experience with "S"really changed my perspective on this company. I am selling my car because I can't believe a brand like Mercedes-Benz couldn't even offer to cover a $1,800 repair out of the $10,000 costs of total repairs I was recommended to fix... Think about that and let it sit with you. This experience has confirmed and affirmed never to buy or support a company where although factually this car has issues and it is a quality issue WITHIN Mercedes-Benz, that you've amounted to a single percentage. It's incredible that I who have made all my payments and paid for all my maintenance services, was told no and that Mercedes cannot offer anything else. Even as a courtesy, nothing was provided. I hope that in the future whoever speaks to anyone or an "S" who works as Executive Referral Manager will note that they won't help you or will only cover a small percentage. I cannot wait to get this car out of my hands and provide my money elsewhere and not to this company. I am looking forward to the day this car is out of my hands, my sight, and no longer affecting my pockets.

Be careful these Mercedes cars are not built as good as they used to be and the customer service is lousy, I had to change the compressor on my Gle at 53k miles and it cost me $2700.00 contacted the customer service account Manager and filed a complaint they were supposed to call back in 24 to 48 hours never called for 8 days I had to call back multiple times and at the end they denied me any assistance. Definitely I will not buy a Mercedes again, they used to last much longer with no problem and there customer service used to be excellent years ago, it was a very bad experience for me

I have a 2015 S550, only driven 37000 miles, always kept it in the garage and never driven it in snow or rain day. People call this car the best among the best, but the quality of some part is inferior to a car at a very low price. I have two more cars older than this, but I've never seen BUBBLES appear on the plastic chrome coating on the front grill, this car does. I was very disappointed in this part, and in proportion to the fact that it is the best car, I hope that the quality can be improved even in small parts if possible.

Friend’s C300 broke down because the drive belt shot off, taking out both the AC and the alternator. Mind you, this thing had 12k miles! She bought a Honda Accord 2.0T and it has been rock solid reliable. The C300 was under warranty, but at this point the car had mechanically totaled itself multiple times.

I do not recommend their roadside assistance. It took 3 tow trucks to get me to the dealer. First one never showed. 2nd could not find my apt, and could not jump my battery. Finally, got help the next day. Not good enough. I'll be switching brands. It's a "luxury brand" with poor service. Just incredible, and so inconvenient!

Absolutely terrible customer service. They DO NOT care about the customers. I had to replace my entire engine out of pocket at 60k miles due to a failed component (camshaft adjusters) which was a known issue on their end. They finally issued a recall for the parts about a year after I had to replace my engine. I tried to get reimbursement for the cost of parts and labor for the parts, not even the whole engine. They denied it as I didn't replace just the parts. THE ENGINE FAILED DUE TO THESE PARTS. MB of Sacramento are the ones who scanned the trouble code and told me what the issue was BEFORE they failed. What was I supposed to do? Sit around and wait for them to decide to issue a recall instead of getting it replaced? I reached out to MBUSA and they stated they "trust their mechanics and they have the final say". Sacramento Mercedes stated to contact MBUSA. They keep pushing me back and forth with no assistance. You'd think Mercedes would take care of their customers, especially for the price of their cars!

We bought a 2018 Mercedes GL 300. The brakes (on all the cars of this model) squeal in moderately cold weather and the dealer refuses to fix the problem. We've had the car into services 5 addtional times for the check engine light. A lemon of a car and terrible Mercedes Service.

Do not purchase a vehicle from them. You will regret it. I made the mistake of buying a 2020 GLS last July and still have yet to receive a copy of my sales contract. On top of that my vehicle is barely 8 months old and has been in the shop more then its been driven. And now I am dealing with an issue and they are trying to tell me they are not going to cover it under warranty and mind you the car is brand new barely 8 months old. And they have the audacity to tell me it is my fault and I am liable because of just normal driving, road debris got through the grill and punctured the AC. Now to me that sounds like a design flaw. Because they are basically telling me this vehicle can't be driven because there is nothing protecting the grill from letting road debris in. I am beyond furious. I have spent a significant amount of money on a vehicle that basically cannot be driven. And they are trying to charge me 1800 to fix this. An 8 month old car just driven on the city streets and the air conditioner goes out because the grill does not guard against debris and I'm liable!!!!!!! Do not purchase from them. On top of that I have had issues where the leather in the vehicle started to pull up. The wood was chipping, all the driving sensors went out. Now tell me this doesn't sound like a lemon. I have contacted an attorney and will be pursuing legal action. Please buyer beware and do not purchase here